Operations Management• Developing and implementing on-going process improvement across 5 out of 6 National Community Pharmacists Association (NCPA) companywide departments using data analytics and automation to drive decision-making. • Using Agile Methodologies to draft and execute schedules for implementation of long-range plans and projects from inception to completion. Special Projects Management• Overseeing two projects with budgets totaling over 1 million dollars leading project operations, developing team workflows, assisting in RFP drafting and editing, and financial cost tracking reporting. • Partnering with company CFO and COO, serving as liaison with executives, department heads, and key project stakeholders by monitoring and reporting on progress across projects. Team Development and Supervision• Managing accounts receivable team with maintaining regular check-ins with direct reports, providing professional guidance and system training, and using ongoing feedback to support development. • Increased overall payment and data processing accuracy rate by 15.95%, with A/R team sustaining a 99.7% accuracy rate.

• Oversaw the administration and optimization of the iMIS Association Management System (AMS) to ensure accurate and efficient data handling and payment processing. • Designed and implemented the NCPA Accounting and Operations department’s Standard Operating Procedure (SOP) framework and initiated and authored over 20 comprehensive SOPs to standardize A/R processes in iMIS. • Worked with senior leadership to contribute to developing job descriptions, interviewing/hiring, and developing an onboarding system training protocol for new A/R team members.

• Used Microsoft SQL Server and Microsoft SQL Server Enterprise Manager for database analysis by creating standardized reports as well as ad hoc reporting. • Communicated with US Government client to write, review, and manage new system requirements prior to update releases and assisted in testing software. • Streamlined client business processes and provided standard operating procedures (SOPs) and other training documentation prior to system update releases.

• Participated in all facets of software lifecycle design for database migration from iMIS to Microsoft Dynamics CRM for the American Society of Clinical Oncology (ASCO). • Essential in requirements gathering as an end user, leading system testing meetings, implementation, preparing SOPs, and leading company-wide training. • Functioned as the subject matter expert (SME) for the retired and new system so that all contingencies were accounted for, while also maintaining that current batches of accounts receivable were entered in both systems until final cutover.

• Recorded all Membership, Subscription, Education, and Permissions financial transactions daily in iMIS Membership Database (AMS). • Integral part of the administration and management of the iMIS Membership Database by maintaining data integrity of member records through analysis of financial data reports, while ensuring accuracy and preventing duplicate records. • Advised Customer Service Associates, Coordinators, and provided tier 2 support focusing on financial tasks and journal subscriptions.

• Processed daily finance batches for membership and subscription renewal payments, product orders, and ASCO Foundation donations. • Managed member and subscription accounts through financial transfers and refunds. • Analyzed and tracked financial data, reported on trends and risks, and prepared standard operating procedures (SOPs) for each financial report.