Customer Relations Associate
CurrentMonitor all social media platforms ( ie. Instagram, Facebook, and Tik Tok) Facilitates communications and act as main point of contact behalf of the Marketing & PR Director Liaising with outsourced PR Agencies Noted, Communité, and Fincham Communications on influencer campaigns and gifting initiatives Coordinate product for influencer and celebrity gifting; ensure all packages arrive and maintain tracking document for team visibilityFulfill all Marketing/PR collaboration and… Show more Monitor all social media platforms ( ie. Instagram, Facebook, and Tik Tok) Facilitates communications and act as main point of contact behalf of the Marketing & PR Director Liaising with outsourced PR Agencies Noted, Communité, and Fincham Communications on influencer campaigns and gifting initiatives Coordinate product for influencer and celebrity gifting; ensure all packages arrive and maintain tracking document for team visibilityFulfill all Marketing/PR collaboration and gifting requests Supporting marketing campaigns and eventsCollaborate with Wholesale department with sample request deliveries via Shopbop, Rent the Runway, Saks and etc Sustain effective communication between warehouse staff to ensure delivery timelines are met for gifting and collaboration requestCreate and facilitate package deliveries to and from main headquarters Create product knowledge for upcoming collectionsWork interactively with various internal teams to consult or assist on client-specific projects Collaborate with the Director of Customer Experience to design and implement new operational procedures, guidelines, and policiesProvide sample management; organizing marketing samples, including tracking, and physical management Show less