Daily quote managementContinuous Communication to the Pet Relocation Counselors and Management on the operations of the transport of petsSending weekly bulletins to all staff members keeping them apprised of any and all new developments with airlines, routings, and vendorsManages flight department and quote and quote departmentAppraises the operational staff and makes hiring recommendations for the flight and quote departments Analyses workflow process in the quote and flight departmentsRun management reports to review potential move issues daily Available continuously to the Pet Relocation Counselor Staff to review issues and propose solutions

Effectively manage costs while continuing to provide exceptional service to corporate and retail clients.Streamlined quoting process in order to more efficiently obtain cost effective quotations in an increasingly competitive market.Supervise and coach new and existing associates in department protocols and provide day to day support.Develop and facilitate presentations for training purposes, as well as updates on current department responsibilities.Negotiate with domestic and international vendors to maximize profit on all moves.Attend industry-wide events to grow and cultivate relationships with new and existing clients.Generate individualized client plans based on their unique needs.Correspond daily with high level executive clientele from fortune 500 companies.

Complete organization of the door to door logistics of international/domestic pet shipping. Work with both retail customers as well as directly with Fortune 500 companies to facilitate executive level corporate relocation. The Pet Relocation Counselor acts as a single point of contact for the customer, client company, and our international network of agents.

Meeting sales goals, training employees to meet sales goals, inventory management, product marketing and merchandising, employee scheduling, money room.