Brian Catt Email & Phone Number

Littleton, Colorado, United States

Littleton, Colorado, United States

Started out as a point of contact Customer Service Agent, for active telecom and data network trouble tickets. Over the course of about 15 years branched out into other areas that included Billing disputes, Chronic repair tickets, Network maintenance point of contact, among other supporting roles. This eventually led to becoming a technician, specializing in working with other network providers to test and repair interconnected services while also updating customers, internal contacts, and performing escalations with other providers and end users on a timely basis. Lumen, formerly CenturyLink 9//14/2020, Formerly Level 3 Communications 11/1/17, Formerly TW Telecom 6/16/14, Formerly Time Warner Telecom 7/1/08.This office relocated from Greenwood Village CO, to Lone Tree, CO, and then moved to Littleton CO.

Englewood, Colorado, United States

Supported customer orders for repair and calibration of Hewlett Packard/Agilent electronic test and measurement equipment. Provided limited customer service for Life Sciences and Chemical analysis equipment.Created repair and calibration ordersArranged logistical details for standard and special end usersProvided status updatesPoint of contact for escalationAudited orders and corrected errors while on “scrubbing” teamDuring my time with this organization it was known as Agilent TechnologiesWorked as a contractor via Spherion

Golden, Colorado, United States

Checked in and supported overnight and morning guests, conducted a daily audit of site financial transactions and on hand cash. Reset systems to record the next day transactions and events.24/7 by 365 day facilityResponsible for individual cash drawer Responsible for facility cash safeSupported security team as neededSupported needs for VIPs/celebrities as neededTraveled to other facilities to cover shifts as needed

Post Secondary Coursework, Cisco

Computer Systems Networking And Telecommunications

Education record