Brian Adonis Email & Phone Number

Silver Spring, Md

Purchase, rehab and resale of residential real estate in the Baltimore, MD area.

Washington D.C. Metro Area

Developed and implemented an integrated strategic communications plan to advance business brand identity and broaden awareness of its portfolio of products and programs. Developed, implemented, manages, and enhanced an effective and impactful associate engagement program. Key Accomplishments:★ Revamped the knowledge base catalog of responses.★ Improved customer satisfaction scores with targets set for quarterly improvement from baseline scores for email, paper mail, and phone channels. ★ Improved baseline email from 78 to 86, paper mail from 46 to 52, and phone scores from 83 to 92 over the course of 2 years.

Partnered with peer functions in running the day-to-day communications strategy of a fast-paced organization. Drove flawless execution, establishing and directing internal and external communications programs to support specific objectives aligned with vision, mission, and enterprise goals.Key Accomplishments:★ Maintained a quality rating above 90%.★ Achieved all service level agreements.

Washington D.C. Metro Area

Collaborated with manager to review overall quality of work, evaluation of workflow, and identification of training needs. Kept abreast of business policies while leading and coaching team members. Produced high-quality responses to member inquiries, and achieved or exceeded service levels commitments. Ensured efficiency by monitoring daily workflow and reviewing quality process.Key Accomplishments:★ Collaborated with manager/ director to develop departmental goals and objectives.★ Monitored direct report work assignments and made adjustments per associate experience.

Washington D.C. Metro Area

Interpreted and responded to inquiries received through various sources including email and phone calls from members and general public. Followed business culture and policies to provide accurate and appropriate response. Translated association public policy, congressional legislation, and benefit program guidelines for members. Represented CEO and COO when responding to internal or external inquiries. Prepared high level executive correspondence for the signature of CEO, COO, and board members.Key Accomplishments:★ Provided analysis on case studies, anecdotal evidence and member comments to appropriate staff. ★ Gathered and provided feedback on member interactions ensuring business success in accomplishing strategic goals. ★ Coordinated and performed annual Form Letter Review to ensure response language was current and accurate. Reviewed for tone and style, and performed edits and updates to meet stringent response guidelines.