Through engagement programs, business objectives and workflow evaluation, I have targeted bottom-line results at organizations, promoting business services and products. Developing a mastery-level knowledge of organizational history is one of the key practices I have applied to achieve business objectives. One of the principles I follow is to help devise business strategy to make the mission and complex programs. If your organization is seeking someone who can develop a communications strategy that connects to the strategic plan of the organization, then your team would benefit from bringing me on board. One of the reasons colleagues enjoy working with me is because I design engagement programs to meet training needs. My academic background includes: BS Candidate, Marketing; Minor in Management Focused on business brand and communications programs, I am adept at identifying and removing business pains while driving business growth. If you are ready to implement changes to outshine your competitors, contact me today.
Adonis & Black Holdings, Llc
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Managing DirectorAdonis & Black Holdings, Llc Jan 2016 - PresentSilver Spring, MdPurchase, rehab and resale of residential real estate in the Baltimore, MD area.
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Advisor, Member Communications/Contact Center OperationsAarp Jan 2014 - Nov 2016Washington D.C. Metro AreaDeveloped and implemented an integrated strategic communications plan to advance business brand identity and broaden awareness of its portfolio of products and programs. Developed, implemented, manages, and enhanced an effective and impactful associate engagement program. Key Accomplishments:★ Revamped the knowledge base catalog of responses.★ Improved customer satisfaction scores with targets set for quarterly improvement from baseline scores for email, paper mail, and phone channels. ★ Improved baseline email from 78 to 86, paper mail from 46 to 52, and phone scores from 83 to 92 over the course of 2 years. -
Manager, Member Communications SupportAarp Sep 2009 - Dec 2014Partnered with peer functions in running the day-to-day communications strategy of a fast-paced organization. Drove flawless execution, establishing and directing internal and external communications programs to support specific objectives aligned with vision, mission, and enterprise goals.Key Accomplishments:★ Maintained a quality rating above 90%.★ Achieved all service level agreements. -
Supervisor, Member Response CenterAarp May 2006 - Aug 2009Washington D.C. Metro AreaCollaborated with manager to review overall quality of work, evaluation of workflow, and identification of training needs. Kept abreast of business policies while leading and coaching team members. Produced high-quality responses to member inquiries, and achieved or exceeded service levels commitments. Ensured efficiency by monitoring daily workflow and reviewing quality process.Key Accomplishments:★ Collaborated with manager/ director to develop departmental goals and objectives.★ Monitored direct report work assignments and made adjustments per associate experience. -
Specialist, Member Response CenterAarp Sep 2001 - Jul 2006Washington D.C. Metro AreaInterpreted and responded to inquiries received through various sources including email and phone calls from members and general public. Followed business culture and policies to provide accurate and appropriate response. Translated association public policy, congressional legislation, and benefit program guidelines for members. Represented CEO and COO when responding to internal or external inquiries. Prepared high level executive correspondence for the signature of CEO, COO, and board members.Key Accomplishments:★ Provided analysis on case studies, anecdotal evidence and member comments to appropriate staff. ★ Gathered and provided feedback on member interactions ensuring business success in accomplishing strategic goals. ★ Coordinated and performed annual Form Letter Review to ensure response language was current and accurate. Reviewed for tone and style, and performed edits and updates to meet stringent response guidelines.
Brian Adonis Education Details
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Marketing
Frequently Asked Questions about Brian Adonis
What company does Brian Adonis work for?
Brian Adonis works for Adonis & Black Holdings, Llc
What is Brian Adonis's role at the current company?
Brian Adonis's current role is Managing communications; developing mastery of knowledge, mission, and programs to disseminate to a wider audience..
What schools did Brian Adonis attend?
Brian Adonis attended University Of Maryland Global Campus.
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Brian Adonis
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Brian Adonis
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