Brian Aherne Email & Phone Number

Manchester, United Kingdom

• Receiving and evaluating SAR reports and where appropriate, preparing Disclosure reports to the NCA and working collaboratively with Anti Money Laundering (AML) operations.• Accurately and thoroughly investigate system generated Transaction Monitoring Alerts. • Work within the money laundering legal framework particularly in respect to tipping off and failure to report.• Maintaining knowledge of and compliance with several key pieces of AML and Terrorist financing legislation including POCA 2002, PACE 1984 and the Terrorism Act 2000. Remain up to date with emerging threats and best practice.• Processing of Court orders and Requests for Information and preparing Witness Statements for potential court appearances in order to assist in the prosecution of individuals.• Processing, Monitoring and Discharging Restraint Orders against individuals upon request of the relevant authority.Working with others and sharing knowledge to achieve the required outcome.• Managing own workload, working towards monthly objectives, ensuring duties are carried out in an accurate and timely manner. • Suggesting improvements to processes, procedures, systems and training to improve the detection of financial crime.

Manchester

• Co-ordinate, collate and communicate information to customers both verbally and in writing.• Undertake detailed independent investigations and provide guidance, advice and solutions to customer complaints.• Utilise specialist knowledge, skills and behaviours to effectively achieve a successful outcome to The Co-operative Bank complaints, whilst maintaining a high level of satisfaction and effective customer retention.• Complaints handled in a timely, accurate and effective manner in accordance with Internal and external regulatory requirements.• Identify opportunities for process improvements to improve the customer experience and financial efficiencies.• Share knowledge, ideas and information freely to assist others within the team.• Develop and maintain extensive knowledge of relevant Co-operative Bank products, processes and procedures.

Manchester, United Kingdom

• To audit and review new and existing Motor and Home insurance claims, liaising with internal and external customers on a daily basis.• Fact finding by using all available investigation tools available to me, including customer contact and a thorough knowledge of the products and companies systems.• Identifying and the reporting of potentially fraudulent claims by understanding and acting upon unusual customer behaviour and transactions, and challenging information provided.• Problem solving by gathering facts, identifying issues, resolve and making recommendations to improve.• Settling claims directly with the customer to a satisfactory conclusion.• Work to exacting quality standards and department targets.