Brian Ahnmark Email & Phone Number

Virginia, United States

Richmond, Virginia

I help make cider, I help market cider, I help sell cider. Occasionally, I help drink cider.

Downtown microbrewery and restaurant. Home of medal-winning beers and fine dining, all served in a building recognized by the National Register of Historic Places.Webmaster, Social MarketingFounded the Elevator Brewing Company newsletter blog, Facebook page and Twitter account. Currently and actively maintaining all three.Helped pioneer the Professor of Hearty Drinking (PHD) program for 2010, which introduces a new craft brew every month.Aggressively marketing Elevator products. Responsible for the creation of several new sales accounts; tripled participation in Elevator’s Procrastinators Homebrew Competition.Brewery plans statewide expansion by the end of 2013.

Captive financing branch of BMW, offering retail and leasing service to 1 million customers. Honored by J.D. Power and Associates nine consecutive years.; Three-person team responsible for delivering the ultimate in customer care via email response, adapting to the ever-increasing role of email communication.Helped reduce email queue backlog of more than 1,000 emails to less than 200 emails within one month (July 2010-Aug. 2010).Have since maintained exemplary service level standards. Cooperated with multiple departments to provide prompt, detailed responses to customer inquiries within 24 hours.Five consecutive 100% scorecards from Aug. 2010 to Dec. 2010; 99.42% overall scorecard average in 2011.

Luxury 284-suite hotel, consistently ranked in top 10 percent of Embassy properties worldwide. For final quarter of 2009, hotel surged to No. 2 in overall customer service and satisfaction.; Responsible for coordinating front desk operations.Tasks covered every aspect of guest satisfaction, including general check-in and check-out, reservations, luggage, knowledge of surrounding area, security and dispute resolution.High volume corporate hotel featuring exclusive arrangements with Cardinal Health, Scotts, Pacer, IBM, Verizon and other major business partners.

Hotel and 36-hole golf resort, former host of PGA Chrysler Classic golf tournament. During tenure, property received the prestigious 4-Diamond AAA rating. Resort also improved overall customer service standing from 33rd to 9th among Omni Hotels.; Promoted to supervisor after three months as player services representative.Revolutionized customer service position to provide a memorable experience for members and guests. Created exit interaction to encourage return visits.Responsible for oversight of customer service at Omni Tucson National golf courses. Duties included leading a high-performance team of 10 employees in the daily setup, operation and closure of the resort’s 36-hole golf property.

Weekly publication of 10-16 pages published by the Casa Grande Valley Newspapers Inc. While editor, circulation increased from 2,000 to 2,500. Initiated expansion to San Tan Heights, a residential growth area north of Coolidge. Lobbied for and acquired modern technology for the office, including updated computers and digital cameras.; Promoted to editor in Nov. 2004 after nine months as staff writer.Examiner named 2004 ANA Newspaper of the Year. Recipient of ANA awards in 2004-2007 for excellence in photography, design and community news coverage. “Cotton Days 2006,” focusing on the agricultural heritage of Coolidge, named best special section in the state.Oversaw development of newspaper from creation to publication each week.Worked as lead writer and photographer in addition to editor duties.Responsibilities included covering school board, sports, police beat, general community news, personnel issues, community outreach and public relations.Oversaw staff writers and aided in general office management.Working knowledge of Microsoft Office, Quark Express, Adobe InDesign.

Consortium of 13 Ohio newspapers owned by Gannett Company. Hired as marketing intern, but took on weekly music column with blossoming Let’s Go! entertainment insert.Marketing Intern, Music ColumnistDesigned promotional contests intended to draw higher readership.Developed slogans and a music jingle for launch of Let’s Go! – the Newark Advocate entertainment section aimed at the 18-34 age bracket. Wrote weekly music reviews.Planned inaugural NNCO subscription kiosk at the Ohio State Fair. Worked as a salesman for NNCO’s 13 newspapers.