Provide real-time support for the nations largest private frame packet switching network for a nationwide CLEC (Competitive Local Exchange Carrier).Isolation of all network, ISP, customer and carrier trouble for accurate and quick repair response. Utilize experience to isolate TCP/IP, MPLS/VPN and layer 2 events.Provide maintenance and real-time support to an integrated Alcatel based layer 2 network environment that carries xDSL, DS0-3, OC3-48 carrier circuits.Provide diagnostics… Show more Provide real-time support for the nations largest private frame packet switching network for a nationwide CLEC (Competitive Local Exchange Carrier).Isolation of all network, ISP, customer and carrier trouble for accurate and quick repair response. Utilize experience to isolate TCP/IP, MPLS/VPN and layer 2 events.Provide maintenance and real-time support to an integrated Alcatel based layer 2 network environment that carries xDSL, DS0-3, OC3-48 carrier circuits.Provide diagnostics, repair services, management to an Alcatel switched network with Cisco 7000-12000 series, Redback and Nortel Shasta ISP aggregate environment.Work with small, medium and large networking customers to resolve all levels of trouble with managed lease line services.Provide inner-team and peer support for continuing the knowledge of my co-workersProvide Network and customer facing support for nationwide.Provide customer and network support for a Cisco IP network topology including operational diagnostic support for MPLS, VPN, IKE and Show less

Performing network systems updating and/or computer ware or hardware repairs for various clients as needed. Providing upgrade and provisioning of interconnect technologies such as DSL, T-1, and other frame relay devices. Worked with airline reservation systems and controlled information networks.

Outline, coordinate and install WAN connections, utilizing various technologies, including but not limited to Firewalls (Sonicwall, Watch guard), Routers (DSL and T-1), NT 4.0 server PDC/BDC trust relationships, Exchange server Site connectors and resource records (such as MX and A records), coordinated and implemented ISP connections and network IP scheme changes. Work with Microsoft Small Business Server and converted to full BackOffice. Started intranet configuration and implementation,… Show more Outline, coordinate and install WAN connections, utilizing various technologies, including but not limited to Firewalls (Sonicwall, Watch guard), Routers (DSL and T-1), NT 4.0 server PDC/BDC trust relationships, Exchange server Site connectors and resource records (such as MX and A records), coordinated and implemented ISP connections and network IP scheme changes. Work with Microsoft Small Business Server and converted to full BackOffice. Started intranet configuration and implementation, utilizing NT 4.0 server PDC/BDC trusts relationships, Exchange server Site connectors to improve software distribution and centralization of storage.Maintained NEC Phone Switch, AVT voice mail system. Show less

Performed new product testing in all Microsoft operating systems, including; NDIS and NIC debugging. Set up networks including TCP/IP scheme at 10MB-1000MB capacity and performed stress testing across networks. Network hardware included Servers, Hubs, Switches, and Routers of multiple manufacturers. Worked on Cisco Systems routers (5505 and 6500 series) used configuration of AFT teaming; ALB; port tagging; VLAN's and much more.

Provided technical support over the phone for the following: MS Windows 98 beta testing MS Windows 95 Operating System, MS Plus! MS Internet Explorer versions 3.x-4.x MS Outlook Express e-mail client MS NetMeeting video conferencing software MS Chat (all versions) MS FrontPage Express HTML editor, and all components shipped with Windows 95 and Internet Explorer web… Show more Provided technical support over the phone for the following: MS Windows 98 beta testing MS Windows 95 Operating System, MS Plus! MS Internet Explorer versions 3.x-4.x MS Outlook Express e-mail client MS NetMeeting video conferencing software MS Chat (all versions) MS FrontPage Express HTML editor, and all components shipped with Windows 95 and Internet Explorer web browser.Did Beta Testing and submitted bug reports for Internet Explorer 5 and Outlook Express 5. Supported all networking and protocol configuration for multi-platform/multi-environment networks. Heavy focus on the TCP/IP protocol.Data Devices, Inc. Show less

Selected duties included purchasing and shipping of all computer and networking hardware and software including; Fluke meters, routers, switches, hubs, desktop and laptop PC's, OCR stations including mass storage devices.Working with and understanding software including: Novell, Microsoft Windows 3.x, Windows 95, Windows NT and some Unix platforms.