Brian Alejandro

Brian Alejandro Email and Phone Number

Director, Customer Care @ CapMetro
Austin, TX, US
Brian Alejandro's Location
Austin, Texas Metropolitan Area, United States, United States
Brian Alejandro's Contact Details

Brian Alejandro personal email

n/a
About Brian Alejandro

Results oriented, passionate, and hard-working servant leader with over 20 years of proven success in Management, Customer Service and Call Center Operations. Extensive experience leading teams that exceed performance goals and objectives while collaborating with multiple teams within the organization. Solutions focused by streamlining efficiencies through process improvement to enhance Customer Experience. Commitment to leadership through building a strong positive culture for employees and clients, with a track record of developing leaders. I see my career success as a direct reflection of my team's success. Specialties: Customer Experience, Client Services and Sales, Multi-Channel (inbound, outbound, email, chat), Contact Center Operations, Customer Service, Technical Support, Leadership Development, Coaching, Project Management (Six Sigma Green Belt, Lean Six Sigma), SalesForce CRM, ZenDesk CRM, Process Improvement, Talent Management, Training, Remote Workforce Management, BPO/Vendor Management, Quality Assurance, Claims Management, Escalation Management, Account Management, Process Improvement

Brian Alejandro's Current Company Details
CapMetro

Capmetro

View
Director, Customer Care
Austin, TX, US
Brian Alejandro Work Experience Details
  • Capmetro
    Director, Customer Care
    Capmetro
    Austin, Tx, Us
    View
  • Capmetro
    Director, Customer Care
    Capmetro Feb 2023 - Present
    Austin, Tx, Us
    View
  • Ace Relocation Systems
    Director Of Customer Experience
    Ace Relocation Systems Nov 2021 - Sep 2022
    San Diego, Ca, Us
    View
  • Legalzoom
    Senior Manager Of Customer Care & Account Management
    Legalzoom Jul 2010 - Nov 2021
    Mountain View, California, Us
    View
  • Harte-Hanks, Inc.
    Operations Manager
    Harte-Hanks, Inc. Sep 2006 - Jul 2010
    Chelmsford, Ma, Us
    View
  • Primerica
    Division Manager
    Primerica Mar 2003 - Sep 2006
    Duluth, Georgia, Us
    View

Brian Alejandro Skills

Call Centers Customer Service Leadership Management Customer Satisfaction Customer Experience Account Management Customer Retention Team Building Training Workforce Management Crm Process Improvement Vendor Management Salesforce.com Sales Contact Centers Customer Support Quality Assurance Team Leadership Performance Management Microsoft Office Lead Generation Software Documentation Operations Management Sales Operations Business Process Improvement Program Management Change Management Technical Support Recruiting Troubleshooting Employee Training Cold Calling Cross Functional Team Leadership Coaching Call Center Development Rightnow Microsoft Excel Employee Relations Outlook Social Networking Temporary Staffing Telecommunications Public Speaking Powerpoint Microsoft Word Call Center Administration Applicant Tracking Systems Strategic Planning

Frequently Asked Questions about Brian Alejandro

What company does Brian Alejandro work for?

Brian Alejandro works for Capmetro

What is Brian Alejandro's role at the current company?

Brian Alejandro's current role is Director, Customer Care.

What is Brian Alejandro's email address?

Brian Alejandro's email address is ba****@****ion.com

What skills is Brian Alejandro known for?

Brian Alejandro has skills like Call Centers, Customer Service, Leadership, Management, Customer Satisfaction, Customer Experience, Account Management, Customer Retention, Team Building, Training, Workforce Management, Crm.

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