Brian Alejandro Email & Phone Number

Results oriented, passionate, and hard-working servant leader with over 20 years of proven success in Management, Customer Service and Call Center Operations. Extensive experience leading teams that exceed performance goals and objectives while collaborating with multiple teams within the organization. Solutions focused by streamlining efficiencies through process improvement to enhance Customer Experience. Commitment to leadership through building a strong positive culture for employees and clients, with a track record of developing leaders. I see my career success as a direct reflection of my team's success. Specialties: Customer Experience, Client Services and Sales, Multi-Channel (inbound, outbound, email, chat), Contact Center Operations, Customer Service, Technical Support, Leadership Development, Coaching, Project Management (Six Sigma Green Belt, Lean Six Sigma), SalesForce CRM, ZenDesk CRM, Process Improvement, Talent Management, Training, Remote Workforce Management, BPO/Vendor Management, Quality Assurance, Claims Management, Escalation Management, Account Management, Process Improvement

Listed skills include Call Centers, Customer Service, Leadership, Management, and 46 others.