Brian Alfaro Email & Phone Number

👋 Welcome to my LinkedIn profile! I'm Brian Alfaro, a dedicated IT professional with a strong background in technical support and help desk operations. With hands-on experience in various technical environments, I excel at diagnosing and resolving issues, managing technology inventories, and providing top-tier support to users.Currently, I work as a Technology Aid at Middle School 936 Arts Off 3rd, where I handle first-line technical support for both school staff and students. My role involves maintaining and managing the school's technology inventory, monitoring the network to ensure smooth operations, and escalating complex issues to higher-level support when necessary. My experience has honed my skills in troubleshooting, hardware diagnostics, and IT support, with a particular focus on educational technology.Previously, I served as a Field Technician for Interface Computer Communications with the NYC Department of Education. In this role, I led a team in deploying technology solutions and resolving technical issues, while also managing equipment deliveries and training new technicians. This experience sharpened my ability to work effectively under pressure and ensured efficient deployment and support of IT resources.My journey began at Pace University, where I earned a Bachelors degree in Computer Science. During my time working at the Office of Undergraduate Admissions, I developed strong organizational and communication skills while managing front desk operations and handling student inquiries.With proficiency in operating systems like Windows, macOS, and UNIX, along with familiarity with tools such as Microsoft Intune, Google Drive, and Zoom, I’m well-equipped to handle diverse technical support challenges. With my fluency in both English and Spanish, I can assist a broad range of users and adapt to various support scenarios.My passion lies with using my technical skills and problem solving abilities to enhance user-experience and organizational success.If you’re seeking a proactive, knowledgeable, and versatile IT support professional, I would love to connect and explore opportunities where I can add value to your team!

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  Pace University

  Computer Science