Brian Alonso Email & Phone Number

Valrico, Florida, United States

● Manage orders and returns of parts for 60-70 cars at a time; optimize communication by updating related notes of the vehicles using the CCC ONE platform.● Exceed expectations by achieving $0 in parts returned by the second month of employment; any amount is deducted from monthly gross profit of the company and is a negative impact on the bottom line.● Maintain positive relationships with vendors and conduct quality checks on every part received daily, with an average of 40-50 parts per day.● Brief the collision repair team, including the General Manager and Estimators, on updates and important information regarding part types and parts’ arrival times in daily production meetings.

Tallahassee, Florida, United States

● Assisted Area Manager with Stow floor cleanliness by ensuring all Stow stations did not exceed 3 Problem Solve totes per station, all stations were free of debris, and all totes were within 5S Area Organization standards; these actions reduced the likelihood of injuries and allowed for smooth handoffs every shift for 6 consecutive months.● Improved Stow floor efficiency by escalating repetitive Problem Solve and station safety issues to leadership; answered other Problem Solvers’ general questions and provided feedback to Stowers about Problem Solve totes, which combined resulted in a significant reduction in piles of dwelling packages waiting for shipment.● Earned Ambassador Vest by leading Problem Solve training classes where a total of 15 Stow associates were successfully trained during Q1 2024; created Standard of Work checklist for Problem Solvers and leveraged this to help train associates and teach them proper handling and processing of Damaged and Hazmat Waste items.● Exceeded rate productivity demands for Stow (200+ UPH) and Problem Solve (100+ UPH) and was well trained in Jam Clearing and Waterspider indirect labor paths; adhered to Safety and Quality standards while in these paths to ensure effective package life cycles and positive customer experiences.

Gainesville, Florida, United States

● Served as the first and last point of contact for 60+ hotel guests on a daily basis; went above and beyond to ensure timely and efficient customer service leading to a 90% customer satisfaction rating.● Demonstrated mastery of parking and retrieving vehicles safely within a confined garage with limited parking space while causing 0 claims for the company.● Displayed professionalism by being punctual and well-groomed, as well as communicating with other shift leads to guarantee smooth handoffs.

Gainesville, Florida, United States

● Delivered 300 packages on average per day to fulfill Amazon customer orders in the Ocala, FL area; organized packages in the order of delivery routes before being dispatched resulting in 15% more efficient delivery times compared to peers. ● Ranked in the top 90th percentile for completing routes in a timely manner while driving safely, as demonstrated by 800+ average FICO score. ● Adhered to safety, service, and professional standards as a representative of both companies.

Gainesville, Florida, United States

● Assisted customers with purchasing and scheduling service packages that would meet their needs; earned an overall 95% customer satisfaction rating and an average of $1500 in individual sales per day.● Instructed an average of 10 individuals per week on the basics of driving, road rules, and road signs; coached these drivers about having the correct mindset when driving in order to place safe drivers on the road.● Scheduled and examined an average of 20 driving tests per week; passed and failed drivers accordingly without bias.

Lake City, Florida, United States

● Operated bowling lanes, including repairing pin setting machines, retrieving stuck bowling balls, re oiling bowling lanes with different patterns, lubricating belts, and other mechanical work.● Delivered excellent customer service to 100+ individuals on average per day by managing time dedicated to preparing each party for their games, handling money at the cash register, and cleaning balls, arcade machines, and seating areas for each party’s use.● Prepared and served food and drinks at the concession stand to open bowling customers, birthday bash guests, and league tournament competitors; outstanding service and soft skills helped increase sales by 20% during peak times.

Miami, Florida, United States

● Operated in a team of 5 valet attendants to serve 100+ guests on a regular basis by parking and retrieving their vehicles, carrying luggage to and from their suites, transporting golf equipment, and providing directions for navigating the resort.● Demonstrated expert driving and parking abilities with different types of vehicles, wrote tickets and retrieved guests’ vehicles at their request, and patrolled the car park during shift downtime; maintained 0 accident claims or complaints.● Developed a rapport with 30+ regular customers who asked for my service every time they visited; demonstrated a high level of hospitality on each of their visits and was recognized as the best attendant in the last 5 years.● Adhered to codes of conduct and privacy with numerous high-profile guests to ensure their anonymity and safety.

Lake City, Florida, United States

● Delivered excellent customer service by renting, distributing, and maintaining skating equipment; assisted visitors with questions and supervised crowds present in the rink to ensure a pleasant customer experience.● Cleaned the rink floor, arcade machines, seating areas, and snack bars as needed; cleanliness of the facility was named as one of the top reasons for customer satisfaction, according to 50+ Google Reviews.● Prepared and served food and drinks at the snack bar for open bowling customers and birthday bash guests, while handling transactions at the cash register; my speedy service led to frequent tips and repeated visits to the bar by the same parties.