• Operates an 800 MHz radio system, automated telephone system, and computer-aided dispatch (CAD) system to receive and transmit routine and emergency calls from the public by telephone, radio, and fax; interviews callers, and evaluates call data.• Interprets and assigns appropriate codes to calls for transmission; transmits radio messages to field units, dispatches police personnel and equipment, and monitors alarm boards.• Calms distressed citizens on the phone; evaluates, prioritizes, and sequences incoming information and determines number and types of units to send to emergency situations; notifies other departments of needed support services.• Assists with the coordination of emergency calls and relays questions from personnel in the field to appropriate supervisory personnel; monitors the status of police units and their location.• Participates in training and educational development; consistently gains new skills to enhance professionalism and ability to handle emergency calls and situations.• Performs a variety of clerical and dispatcher maintenance duties; operates office machines, compiles data, and prepares reports; maintains records of calls received and their disposition; maintains, updates, and modifies files, lists, and maps.• May appear in court to present testimony or evidence.• Performs other duties as assigned.

• Answering and routing phone calls• Maintaining and filing office paperwork, and processing departmental documents• Providing front office coverage as well as coverage in other areas of ATI as needed• Delivering necessary paperwork and forms to other campus offices• Greeting faculty and staff when entering the office• Other duties as assigned

• Use accessibility tools and assistive technology to review and remediate digital content such as PDFs, documents, video and audio, presentations, etc.• Oversee captioning workflow for the campus including proofing and editing captions, adding them postproduction, working with content creators across campus, interacting with outside vendor, and offering training to staff and faculty.• Work with faculty and instructional designers to ensure accessibility of materials posted to the LMS and faculty websites, including serving as the content remediation lead for Blackboard Ally and supporting the Blackboard Ally project lead in outreach and awareness activities, and assisting in training efforts.• Work cooperatively with Services to Students with Disabilities in assuring video captions are provided and online courses in the LMS are accessible to students with applicable accommodations.• Work cooperatively with Web Accessibility Specialist to ensure accessibility of digital content posted to CSUSB affiliated websites, review digital content on the campus domain, provide reports on level of accessibility, and work with digital content owners to determine whether inaccessible digital content is archived, replaced or remediated.• Support campus and system-wide ATI efforts, including providing instructional material and digital content accessibility metrics to the campus ATI Coordinator for inclusion on the ATI Annual Report, participating in relevant ATI subcommittee meetings where appropriate, and participating in monthly system wide Communities of Practice calls.• Maintain applicable content for the Accessibility Services website.• Assist in the planning and execution of outreach and events promoting accessibility.

• Use Microsoft Office; Word, Excel, PowerPoint and Outlook for email with proficiency• Assist with approving forms required by the university to purchase ICT purchases. • Routing specific issues to applicable staff person regarding web, procurement, and instructional materials accessibility.• Clerical functions, including: telephone, email and scheduling via Outlook, organizing electronic records, collating documentation for events• Working with Academic Technologies and Innovation front office to generate purchase request forms on behalf of the Accessibility Services Office. • Participating in monthly subcommittee meetings, including scheduling, sending agendas, taking meeting minutes, and distributing minutes.• Prioritization of assigned work among student assistants in the unit.• Other miscellaneous duties relating to the Accessible Technology Initiative.

• Efficiently perform various job duties such as being the first point of contact in a work setting for student employees, staff and faculty.• Answer high volume of calls, emails, and in person.• Perform administrative duties, which include, but are not limited to general office support; faxing, making copies, sending out mail.• Assists payroll technicians and payroll manager with work including level 1 data, as well as working on several projects to assist with the payroll processes.