Polycom + Plantronics = Poly, the power of many

Virtual Experience Sales-Specialist• Provide sales and tech support for New York Briefing Center • Preform demonstrations virtually and on-site showcasing a Polycom’s full portfolio of products and services; while encouraging customer interaction and questions• Interact with both external and internal customers (Sales, Sales Engineers, and E Staff with openness and flexibility• Creatively develop new ways of demonstrating specific solutions in specific contexts, e.g. for specific vertical environments like Healthcare, Education, Manufacturing, Government, etc• Support field, partner and corporate marketing activities and manage customer / partner engagements that occur in the NYC EEC that drive utilization, increase customer and partner satisfaction and land sales• Work to create and improve event framework for the NYC EEC that is scalable, repeatable and delivers a consistent world-class customer/partner experience• Participates in various virtual video demonstrations on camera as a far-end to show product portfolio and solutions• Assists in program/project management of various experience centers in North America—launching of the virtual demonstration program in Austin TX. • Train and mentor EEC Briefing Coordinator to ensure a consistent, professional and friendly first experience for our customers and partners

• Connect and monitor videoconferences for worldwide Customer base via Polycom RMX, MGC, and Codian MCU’s.• Test and certify new Customer’s codec’s on Glowpoint bridges• Troubleshoot hard/software issues for a variety of codecs manufactures• Provide detailed billing accountability for videoconferences• First and second level support for active videoconferences• Uphold strong level of professionalism dealing with world wide Customer base

• Provide support to Retail staff, and Authorized dealers in resolving customer issues • Resolve escalated customer issues• Assist in training of POS and billing system• Develop training materials for Direct and Indirect departments • Track and identify store transaction errors• Create and maintain Direct and Indirect Intranet site via SharePoint• Monitor daily exception reports for retail customers and stores