Brian Amesse Email & Phone Number

Montreal, Canada Area

Taking care of a Mac network and keeping everyone running smoothly.

- Level 1 Support for TJX- Always solved whatever problem was thrown at me (no matter how big or small)- Made sure each phone call was handled properly and no users had to call back for the same problem.

1600 Notre Dame Ouest

Monitoring servers and keeping everything in order. As well as support for a team of developers who use Ruby on Rails and PHP.

Montreal And Surrounding Area

Subcontractor for TD Bank- Programming, installing and replacing terminals and pin pad.- Responsible for the Montreal region and surrounding area, reporting to head office in Ontario.- Troubleshoot network and service provider problems at customer locations.- Identify and analyse problems, such as diagnosing and reporting technical irregularities in bank terminal equipment. This led to a change in the procedure of installation deployed by all techs in future installs and service calls.- Perseverant in bringing solutions to the customers. For example when all resources have been depleted (the bank, or phone company) my corrective actions bring customer satisfaction.- Learn to work quickly and efficiently with new peripherals.- Able to problem solve by following procedures and implementing necessary action. This methodology results in saving time.- Autonomous worker with strong time management skills. Capacity to see twice as many customers in one day then the average.

Kirkland, Qc

Was doing what I loved for all of about 4 months when I was biking home from work one day a car hit me and changed my life as I knew it. But turning a negative into a positive I am now working in IT and loving it.

A.E.C, Network And System Administration/Administrator

D.E.P, Auto-Mechanics

After a horrible car accident I was forced to change career paths and so now I am working in IT.