Brian Amon Email & Phone Number

As the owner of O’Fallon Family Floors with over 25 years in the industry, I bring extensive expertise in helping customers select the perfect flooring solutions. I prioritize customer satisfaction by offering personalized advice and top-quality products tailored to their specific requirements.

Oversee all facets of operations for 4 locations, including logistics, inventory, quality assurance, human resources (HR), purchasing, budgeting and customer relations for retail flooring chain. Direct and supervise the activities of all management staff and installation crews. Provide visionary leadership, strategic direction and oversight to ensure effectual operations, company growth and goal attainment.Perform HR functions for all installation crews and company employees, including recruitment, orientation, training, termination and evaluations.Reduced overhead by eliminating redundancy through the optimal structuring of employee shifts.Resolve customer issues prior to escalation.Design budget and forecast procurement needs. Analyze sales and purchasing reports to maintain positive cash flow. Accountable for identifying and eliminating waste, implementing lean processes, and improving material movement efficiency.Monitor and evaluate the performance of the retail units. Spearhead and implement process improvements to increase productivity and minimize expenses.Manage vendor relations and contract implementation. Negotiate optimal terms and pricing.Manage all facets of inventory control including supply levels, ordering, procurement and stocking.Implemented customer service policy, which enhanced customer experience.Interface with employees and management to secure commitments, remove potential barriers to success and to facilitate communications.Execute marketing, advertising and public relations campaigns to strengthen brand and attract new customers.Steer, coordinate and direct the delivery of comprehensive training programs and serve as a key resource on requirements to carry out optimal operations.Initiate team building events and strategic planning sessions.Facilitated the launch of 3 new locations. Managed all phases and details of project plans resulting in the successful opening of the new locations.

Responsible for managing client accounts for flooring retail establishment. Applied deep knowledge of market to implement consultative sales processes to drive sales.Facilitated client communication and ensured exceptional customer service levels.Consistently surpassed sales performance targets and held monthly margins of over 50%.Outperformed most sales representatives. Obtained Key Holder status within year 1 of employment.Mentored and supported sales team. Assisted with the closing of sales.

Course Work

Diploma