*Manages the installation and/or integration of system fixes, updates, and enhancements.*Troubleshoots networks, systems, and applications to identify and/or correct malfunctions and other operational problems.*Evaluates, installs, configures, and/or troubleshoots all software, hardware, peripherals, and equipment necessary to meet integrated systems objectives.*Identify and mitigate security vulnerabilities and risks for the organization.

Retired after 20 years of honorable service.

o Led and managed 6 departments consisting of 54 Sailors and 2 civilians in the day to day operations of maintaining and securing six networks through Department of Defense directives. Ensuring the mission success of the Department of the Navy’s Blue and Red Teams, and allowing the entire Naval Fleet access to the Information Operations Database with 99% reliability.o Planned and managed an $11 million relocation project of six networks into a new state of the art Communication Center. Completing the project two months ahead of schedule with minimal mission impact.o Taught and monitored my commands employees in such areas as customer support, Information Technology career progression, and military career retention. Successfully achieving over 100 commercial IT certifications, 75% advancement rate, and 97% retention. o Led and implemented a 24/7 quick response team supporting 22 deployed locations and two analysis cells in response to a real world threat infected the Department of Defense’s largest network. Helping eradicate the enemy and protect critical information from disclosure to a foreign enemy.o Due to reduced manning assumed managerial duties of an additional 6 departments consisting of 57 Sailors and 4 civilians. These departments consisted of Administration, Training, Logistics, Facilities, Special Security Office (SSO), and Force Protection. Leading and effectively managing these departments helped the command and Commander of 10th Fleet successfully complete all mission goals and zero loss of productivity.

o Trained, Led, Equipped, and Mentored 15 Sailors though an 18 month Unit Level Training path supporting 7 SEAL Platoons ensuring maximum communications was available at all times all over the world. This was accomplished through use of Super High Frequency Internet Protocol (IP) satellite communications, Ultra High Frequency, and High Frequency man pack radios, and a Tactical portable LAN.o Deployed in support of Operations Enduring Freedom, Operation Iraqi Freedom, and Operation New Dawn, providing a secure and reliable IP path for data, voice, and Video Telephone Conference (VTC) between the 3 countries including 18 deployed remote locations.o Developed, Managed, Equipped, and implemented a plan to establish 8 new Afghanistan Village Stability Platforms locations. Providing real time battle field information for Command, Control, Communications, Computers, Combat Systems, Intelligence, Surveillance, and Reconnaissance (C5ISR). Enabling commanders to make real time decisions regarding the safe guarding of civilians, SEAL’s and supporting Sailors.

o As the Help Desk Manager for 20 Sailors working with three other managers and 60 civilians managing 50% of help desk responses for the world’s largest network. Collaborated with other managers to mitigate a 300% influx in calls during the Navy’s implementation of Cryptographic Log On (CLO) implementation. Ensuring customer wait times where kept to a minimum and customer service was kept to the highest standards.o As the Training Manager developed a training plain in accordance with Department of the Navy’s Chief Information Officer (DONCIO) vision statement. Training over 100 Sailors in Customer Service, Remedy software, CompTIA Network+, CompTIA Security+, Microsoft Certified System Administrator, and Cisco Certified Network Associate commercial IT certifications achieving a 98% pass rate.

o Supervised a complete 2 Local Area Network (LAN) refresh, converting a copper Asynchronous Transfer Mode (ATM) network to Fiber Optic Gigabit Ethernet network increasing network band width over 200%. Also upgrading all network operating systems from Windows NT to Windows 2000 and implementing Active Directory.o Managed 7 Sailors in a communications center on a 9 month deployment to South East Asia coordinating and implementing a 24/7communication plan supporting Command and Control in a seven ship Battle Group.

I was an IBM UNIX Administrator for a data base that tracked aviation data. I was also responsible for analyzing the data collected and performing trend analysis.