When I consider what makes a mortgage loan program exceptional, it isn’t just about cost and offering the best product to customers. It’s about making connections. This is what makes customers come back to us for each home purchase. So, while this is what I did at DFCU, I also approached mortgage origination leadership from a lens of regulatory compliance (RESPA, CFPB, ECOA, Reg Z) and streamlined information flow with underwriting. Driving steady YOY growth of 10%-15% (40% during the COVID boom), I still hold the record for most closing units in a single month and am incredibly proud of the team I built. One that focused on the customer while upholding the highest standards of quality control and regulatory adherence. One that offered a single touchpoint throughout the customer journey. And one that integrated seamlessly with our referral sources. BACKGROUND• 7 Years of executive leadership experience leading a mortgage loan origination program • Leadership of companywide cross-functional initiatives crossing technology transformations, training and development programs, and Voice of the Customer• Generated up to $842M annually and captured well over 100K new customers over the course of my career• 20 years of experience in a financial services and credit union environment• Expert knowledge of closing and title requirements, loan processing, FHLMC/FNMA/FHA/VA, and conventional underwriting requirements