Brian Austin Email and Phone Number
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As an Information Technology Executive, I have extensive experience driving the implementation of short-term and long-term strategies, work plans, and projects that provide for the orderly and cost-effective development, installation, and operation of information systems, network, and communications technologies.I identify opportunities for the appropriate and cost-effective investment of financial resources in IT systems and resources, including staffing, sourcing, purchasing, and in-house development to streamline all internal operations and optimize their strategic benefits. Throughout my career, I have consistently promoted and overseen strategic relationships between internal technology resources and external entities, including vendors, and partner organizations.People leadership is very important to me as a leader; therefore, I take pride in managing, coaching, developing, and mentoring leaders and teams of individual contributors, providing needed technical guidance to grow organizational capabilities.I direct continued development and innovation of IT infrastructure to ensure appropriate systems and skills are in place to align with overall strategies. Drive Positive Organizational Impact Through:Budgeting | Forecasting | P&L • Change Management • Cloud Computing • Contract Negotiations • Customer Relationship Management (CRM) • Due Diligence • Enterprise Resource Planning (ERPs) • Ground-to-Cloud Migrations • Innovation • IT Management • IT Strategy Execution • Leadership • Mergers & Acquisitions (M&A) • Process Engineering • Regulatory Compliance • Software Development • Staff Training & Development • Strategic Planning • Systems • Talent Management • Transformation • Vendor Management
Kindsight
View- Website:
- kindsight.io
- Employees:
- 292
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Senior Vice President, TechnologyKindsightGrand Rapids, Mi, Us
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Chief Technology OfficerAffinaquest Aug 2022 - PresentScottsdale, Arizona, UsWhile running multiple teams for Affinaquest, we restructured and combined all technical teams into a single CTO led organization, with multiple missions and specialties focused on delivering products and services to the higher education data market. Responsibilities include Product Engineering (build the product), Cloud Services (run the product), Client Support (support the clients), and Central (support the employees), along with responsibilities for Information Security and Facilities. -
Chief Operating OfficerAffinaquest Mar 2022 - Aug 2022Scottsdale, Arizona, UsAfter working on a consulting project for the company, I was offered an opportunity to join this quickly evolving and fast growing software company focused on collegiate athletics and higher education advancement. My role spans multiple departments and services with both external and internal stakeholders, including the Board of Directors and many contacts within the higher education market.
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Independent ConsultantConfidential Dec 2021 - Mar 2022Albany, UsAfter helping a number of companies on a part-time "side hustle" basis, I transitioned to a full time independent consultant, specializing in disruptive organizational change management, accelerated ground-to-cloud and cloud-to-cloud migrations, M&A integrations & carve outs (including accelerated TSA exits), and interim CIO responsibilities. I also provided cloud cost optimization services and ways to improve the efficiency of IT operations through systems, process, and automation enhancements. -
Chief Technology OfficerTransact Campus Inc Oct 2019 - Dec 2021Scottsdale, Az, UsIn 2019, I had been appointed to drive alignment across Product Development/Engineering, Cloud Services/Operations, Central IT, Information Security, and Client Support, comprising ~220 personnel across 3 countries while managing a $40M+ annual budget.• Champion the company’s technical vision by aligning architecture, cloud, and mobile application experiences with the product vision.• Maintain executive responsibility for PCI, SOC2, and other compliance requirements.• Formed new teams with talent acquisition, budgeting, methodology, and operational control design (US and offshore).• Evaluate prospective employment candidates with Board members; interact regularly with the Board via scheduled meetings and ad hoc engagements.• Foster an environment of continuous innovation and one whose philosophy is, “say yes unless you can’t.” -
Vice President, Cloud Services & Client SupportTransact Campus Inc May 2019 - Oct 2019Scottsdale, Az, UsFollowing the sale of Transact to private equity, I was retained to oversee Cloud Services/Operations and Client Support with an annual budget of $16M+. • Navigated the exit process from Blackboard systems, including transitioning personnel to Transact owned and managed resources.• Merged siloed Support teams into a common system and management resources.
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Vice PresidentBlackboard Apr 2018 - Apr 2019Boca Raton, Florida, UsIn my final official role under the Blackboard umbrella, I was promoted to provide executive management of Cloud Services/IT Operations and oversight of $32M+ budget throughout the process of divesting the Transact business unit.• Maintained financial accountability of all Blackboard cloud-hosted services in Amazon Web Services (AWS) and Microsoft Azure, correcting overruns and cutting costs ~15% through integrative accountability and change management.• Contributed to the due diligence process throughout the successful sale of the Transact business unit to private equity.I subsequently transitioned to Transact leadership/new company. -
Senior Director, Transact Cloud ServicesBlackboard Jan 2017 - Apr 2018Boca Raton, Florida, UsUpon the company’s acquisition of Higher One Holdings in 2016, the company doubled in size, leading to a company reorganization. I Oversaw Cloud Services/IT Operations, with headcount of 20, and annual budget of $6M+.While leading the final migrations to the cloud, I was selected to duplicate our Transact success on the Blackboard cloud services side and challenged to reduce costs by $18M. • Spearheaded 6 application migrations from data centers to cloud providers, including Microsoft Azure and Amazon Web Services, driving 35%+ savings in overall hosting costs while maintaining PCI and SOC compliance.• Combined 4 IT operations teams into single team of cross-trained generalists and specialists, while reducing headcount 20%.• Standardized operational and security controls to meet PCI-DSS 3.2 standards across multiple application stacks.• Negotiated vendor contracts, including Microsoft, Oracle, and Cisco, to provide required services and achieve EBITDA targets.
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Senior Director, Client ServicesBlackboard Jul 2012 - Dec 2016Boca Raton, Florida, UsIn 2012, I was tapped by the company president to step into a custom-made role and entrusted to successfully transition from data center operations to cloud operations, which required refined change management skills and a new mindset in regard to developing software.I directed Consulting Services, Client Support, and SaaS Operations, with a combined headcount of 45 and an annual budget of $5M+.• Migrated 4 data centers and 12 application stacks throughout role tenure. Built SaaS Operations department, handling hosted services operations from data centers in Indianapolis, Dallas, and Phoenix, as well as global cloud services on Microsoft Azure.• Improved Support customer satisfaction to 97% while continually improving case closure rates annually.• Generated $7.3M in Consulting revenue, increasing net margin 7% YOY.• Delivered team satisfaction rates among the highest across the company; reduced turnover while lifting employee satisfaction.
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Sr. Manager, Client Support/Network Operations EngineerBlackboard Feb 2010 - Jul 2012Boca Raton, Florida, UsWhen I first joined Blackboard, the company was much smaller than it is today. I was hired to provide team management and network analysis / troubleshooting to support Blackboard Transact products and services. Specifically, I was challenged to determine cause of recurring issues (client or software). Through root cause analysis, I identified issues on both sides and leveraged transparent and tailored communication to smooth issues and strengthen client relationships. • Restructured the Client Support team to allow for faster customer issue resolution and escalations.• Introduced training plans for team members, developing internal mentors and succession plans while reducing turnover.• Revamped the issue escalation process to identify and prioritize customer issues for Product Development, resulting in faster bug fixes and patches for improved customer satisfaction.
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Tempe Systems Infrastructure LeadAdvertising Checking Bureau Feb 2009 - Feb 2010New York, New York, UsAs the Tempe Systems Infrastructure Lead, I oversaw all infrastructure-related systems, including network, servers, communication circuits, voice systems, workstations, and peripheral systems.I led a team responsible for 40+ Microsoft Windows Servers, 100 workstations, Cisco and Dell switches and routers, FortiGate firewall systems, and Mitel/InterTel CS5200 phone system. -
Senior Network Engineer/Operations MgrStrategic Technology Communications, Inc. Stc Aug 2007 - Feb 2009I managed the design and implementation of private telecommunications links between commercial, education, and government facilities. This spanned technologies such as terrestrial systems (local telco, custom fiber optic plant installations, etc.), microwave, cellular, free space optics, and satellite systems. While in this role, I also oversaw several subcontractors at ongoing installations across Arizona.
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Director Of ItRed Mountain Machinery Mar 2004 - Jul 2007UsAs the Director of IT, I provided technology support for all company operations, including administrative, sales, executive, and field service technicians for this heavy-equipment rental company serving the Southwest US with offices in AZ, CA, and NV. -
Senior Network EngineerAble, Inc Jun 2000 - Mar 2004Throughout my 3+ years with ABLE, Inc., I consulted, designed, installed, configured, and migrated enterprise networks and phone systems in K-12 educational environments, local and county governments, and a few other commercial customers.
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Network Analyst IvGlobal Crossing, Inc. Nov 1999 - Jun 2000Broomfield, Colorado, UsAs a Network Analyst IV, I monitored, troubleshot, and repaired customer connections to the international GlobalCrossing IP network.
Brian Austin Skills
Brian Austin Education Details
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Devry UniversityTechnology And Business Management
Frequently Asked Questions about Brian Austin
What company does Brian Austin work for?
Brian Austin works for Kindsight
What is Brian Austin's role at the current company?
Brian Austin's current role is Senior Vice President, Technology.
What is Brian Austin's email address?
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What is Brian Austin's direct phone number?
Brian Austin's direct phone number is +120246*****
What schools did Brian Austin attend?
Brian Austin attended Devry University.
What are some of Brian Austin's interests?
Brian Austin has interest in Flying, Shooting, Photography, Hiking, Woodworking.
What skills is Brian Austin known for?
Brian Austin has skills like Team, Strategic Technology Planning, Well Organized, Telecommunications, Infrastructure, Data Center, Performance Tuning, Voip, Project Management, Cisco Technologies, Servers, Network Administration.
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