Gone through training and I am now live on the help desk helping installers and customers hopefully solving everyday problems.The biggest surprise I am still getting over is their boilers themselves, I have been in the heating trade for most of my working life and I have never come across such a unique heat exchanger which says nothing about their complex controls which are operated and manipulated so simplyI wish I had known about Intergas boilers years ago and if you have never looked inside one it’s about time you did especially any installer that knows me because you are missing out on what I think is an individual product that fills the criteria for many installation problemsWatch this space as there are still more surprises to come!

Manufacturers of Oil boilers, Air source heat pumps, Aluminium radiators, Fan heaters, Solar thermal panels and Underfloor heatingAppointed to handle all incoming technical calls from engineers and customers nationally, to arrange appointments for engineers to visit customers and organise for parts to be sent to the engineers for repairsIncreased the number of daily calls handled from 30 to 100 by reducing the time spend with each engineer, inputting the information into the CRM system and identifying the fault and parts requiredOperated the Database CRM system to log and track incoming calls, register the serial number of the appliance, make notes during a customer call, send out spare parts and liaise with the Invoice Department

National Installers of Domestic and Commercial Gas and Oil BoilersAppointed to manage all incoming calls and emails from engineers, contractors and customers relating to technical queries about oil and gas boilers both during and after installation, reported to the MDIncreased the number of daily calls from 20 to 80 by being allocated a designated mobile number for engineers to call, analysing boiler photographs, recommending suitable remedies and advising solutionsManaged the Extra Parts Budget by identifying the various requirements, utilising the preferred supplier list, negotiating prices and delivery costs and raising the appropriate purchase orders Mentored 2 Apprentice Heating Engineers working to formal gas safe qualifications and trained 10 sales and customer service staff in technical knowledge through the use of video training materials

Steel Distributors to the Engineering Sectors, t/o £4.6mAppointed to manage the Winchester branch to increase the sales and profitability, manage a team of 11 staff, plus 4 agency HGV drivers to turn around an underperforming branch and to manage a £1.5m stock portfolioIncreased Sales from £3.9m to £4.6m and turned the company from a loss-making situation into 13% profitability by targeting and researching specific customers and re-establishing relationships with clientsManaged the £325k Staff Budget by growing the team from 10 to 15 people, writing new job descriptions, liaising with the HR Manager, using word of mouth and advertising and leading the interview processReduced Stock Valuation from £1.5m to £950k by authorising write offs, transferring slow lines to other branches, offering a free cutting service, introducing bi-annual stock takes and producing accurate records

Manufacturers and Distributors of Plumbing and Heating Materials, part of Ferguson Plc, t/o £5mAppointed to manage the Newbury branch to increase sales and profitability, to manage a team of 12 direct reports, to oversee the merger between Climate Center and Plumb Center and manage £600k in stockIncreased Sales from £4m to £5m and grew profitability from 13% to 14.5% by merging the 2 brands, inviting customers to corporate events, winning business from competitors and refurbishing the branchManaged the £275k Staff Budget by overseeing a Supervisor, 5 Sales Staff, 4 Warehouse Staff and 2 Drivers, coaching and mentoring them to perform better and training them in all new productsManaged the Corporate Marketing Budget which included taking 55 customers to Newbury Races, 20 customers to Newbury Theatre, 15 people to Newbury Golf Club and others to the Hexagon Theatre

Earlier Career with Solar Services (Dorset), YPS Merchant (Part of Bradfords Builders Merchants), Wolseley, Travis Perkins