Brian Kopas Email & Phone Number

Wheaton, Illinois, United States

This position supports the Computer Aided Dispatch (CAD) software, Fire Station Alerting (FSA), Mobile for Public Safety (MPS) and general help desk assignments for the 9-1-1 System which serves 1 million residents. RESPONSIBILITIES INCLUDE: Fields incoming technical help requests from end users, determines next level of support, troubleshoots issues (and.

St Charles, Illinois, United States

• The role of the IT Associate is to ensure product integrity and data integrity are preserved through proactive involvement in all IT systems and systems analytics. Support plant personnel on IT Systems for Quality.
• Data Analytics and other IT system support to assist plant personnel
• Systems support of MRP System reporting, material management, scrap loss, production reporting, labor reporting and efficiency reporting
• CMMS system reporting
• QMS and Training management system reporting
• Template setup, production workstation support and reporting

Arlington Heights, IL

Role: Works with Information Assurance Administrators and/or Mission Command System Integrator to develop and provide local area network and systems: Instillation, configuration, maintenance, and IT best practices. Preforms both System Administration and network administration of Army simulation systems and Mission Command information Systems which include.

Northbrook, IL

• Created, managed and Implemented user profiles as well as built and deployed laptops, phones, and iPads. Troubleshoot, updated, and managed various programs and systems. Investigated, researched and determined root.
• Performs problem resolution supporting 800+ end users within15 different states.
• Works with team members to develop, approve, validate andmaintain problem resolution database (Altiris).
• Uses tools such as Altiris and Bomgar for problem resolution,remote support, etc.
• Interprets, analyzes, diagnoses, documents and resolves firstlevel customer service problems related to internally supportedhardware and software with the objective of closing calls on afirst call basis.
• Solves basic to intermediate questions and problems related toapplication software and operating systems software.

Homewood IL, 60430

While working towards completing my education and certifications, I served as a daily caretaker for my elderly grandparents. This included assisting with food preparation and planning, managing prescription schedules, coordinating medical and social appointments, and attending to daily needs such as grooming, housework, and technical support. I served as.

Whidbey Island WA

Conducted daily maintenance, testing, upkeep and care on six F-18 E/F aircraft. Trained and instructed personnel on advanced emergency safety skills as well as had leadership in critical and high presser situations which lead to the completion of daily scheduled maintenance and drills.

Bachelor Of Science (B.S.), Information Technology, Senior

Activities and Societies: Courses: security Policy management, Advanced windows administration, Project management, Virtual cloud.

Associate Of Arts And Sciences (A.A.S.), Audiovisual Communications Technologies/Technicians, Graduate

Activities and Societies: Concert recording team, Audio engineering program Studied general education as a stepping stone to my career, as.