Brian Kopas Email & Phone Number

Warrenville, Il, Us

Wheaton, Illinois, United States

This position supports the Computer Aided Dispatch (CAD) software, Fire Station Alerting (FSA), Mobile for Public Safety (MPS) and general help desk assignments for the 9-1-1 System which serves 1 million residents. RESPONSIBILITIES INCLUDE: Fields incoming technical help requests from end users, determines next level of support, troubleshoots issues (and service request fulfillment through various modes of communication (i.e. phone, email, mobile text, etc.) Records and documents the details of the issue or service requests. Maintains help desk database and website, response to user inquiries regarding the status of incident/work order tickets and performs follow up communications until resolution or completion of request. Follows department standards, processes and procedures on ongoing issues and escalation with outside vendors. Reviews batch schedules and fulfills user requests to run a variety of job utilizing automated job scheduling software interprets system messages and utilizes good judgement in identifying, resolving and reporting of system issues. Performs basic CAD and FSA system configuration changes, and password resets. Review logs files and escalate support tickets if required. Troubleshoot individual workstation connection issues. Safeguards security of equipment and data files. Analyzes billing information for accuracy and to determine when adjustments, allowances and averages are necessary

St Charles, Illinois, United States

The role of the IT Associate is to ensure product integrity and data integrity are preserved through proactive involvement in all IT systems and systems analytics. Support plant personnel on IT Systems for Quality, Production, Engineering, Inventory, and Logistics. Conduct data analysis, systems verification and work with other departments to resolve quality, production, material tracking, and material loss problems. Work with company employees to support computer systems and provide training with regard to IT systems. Identify and help to implement improvements. Function as an information source to various departments to continuously improve IT system efficiencies. Support the IT Manager on special department projects. • Data Analytics and other IT system support to assist plant personnel • Systems support of MRP System reporting, material management, scrap loss, production reporting, labor reporting and efficiency reporting • CMMS system reporting • QMS and Training management system reporting • Template setup, production workstation support and reporting • Network hardware support • Provide assistance in the use of workstation hardware and software for company employees • Assist with setup and configuration of workstation computers, peripherals and accounts • Assist in development of IT asset management systems to track hardware, software, antivirus and security systems • Follow and help improve SOPs pertaining to IT Systems, MRP system, CMMS system

Arlington Heights, Il

Role: Works with Information Assurance Administrators and/or Mission Command System Integrator to develop and provide local area network and systems: Instillation, configuration, maintenance, and IT best practices. Preforms both System Administration and network administration of Army simulation systems and Mission Command information Systems which include responsibility of but is not limited to:1) Local Area Network topology design,2) Internet Protocol schema development,3)Workstation mass-imaging (cloning), troubleshooting, and proper configuration,4) Software application patches and upgrades,5)Software inventory management and availability,6) Disaster recovery / system backups,7)Documentation of configurations, technical operation procedure, troubleshooting, and service records relation to Training Command Mission Training Complex hardware and software,8)Collecting data in order to evaluate Network performance, defining user necessities, and establishing system requirements9) Evaluation of computers, network hardware, peripheral equipment, and software purchased by the Army Reserve Command for use at the MTC,10)Maintaining confidentiality with regards to the information being processed, stored or accessed by the network,11) Provide mission support by reducing system downtime in the event of failureTask Description: Provide support to the USARC/84th Training Command Mission Training Complex requirements, to include: Battalion and Brigade level exercises, simulations, leader/staff/individual Mission Command Information Systems training, and other collective training as directed. Maintain property accountability in accordance with Army Policy and Procedures.Deliverables: Conduct Exercise AARs in order to provide training feedback and reviews of staff and unit processes during battalion/ brigade level exercises.

Northbrook, Il

Created, managed and Implemented user profiles as well as built and deployed laptops, phones, and iPads. Troubleshoot, updated, and managed various programs and systems. Investigated, researched and determined root causes for system-related issues and workarounds. Developed and implemented standardized processes and procedures to meet technical and service needs. Participated in many small projects geared towards new technologies and upgrading current systems and users saving thousands of dollars’ worth of inefficient technology. ▪ Performs problem resolution supporting 800+ end users within15 different states.▪ Works with team members to develop, approve, validate andmaintain problem resolution database (Altiris).▪ Uses tools such as Altiris and Bomgar for problem resolution,remote support, etc.▪ Interprets, analyzes, diagnoses, documents and resolves firstlevel customer service problems related to internally supportedhardware and software with the objective of closing calls on afirst call basis.▪ Solves basic to intermediate questions and problems related toapplication software and operating systems software.▪ Appropriately escalates problems as required and monitorsresolution progress until the problem is resolved to the caller’ssatisfaction.▪ Keeps Support Desk team and management apprised of anynew support issues in a clear and timely manner.

Homewood Il, 60430

While working towards completing my education and certifications, I served as a daily caretaker for my elderly grandparents. This included assisting with food preparation and planning, managing prescription schedules, coordinating medical and social appointments, and attending to daily needs such as grooming, housework, and technical support. I served as the frontlines of healthcare for my grandparents to live the best quality of life they can in their elderly years before they resettle to a full-time facility.

Whidbey Island Wa

Conducted daily maintenance, testing, upkeep and care on six F-18 E/F aircraft. Trained and instructed personnel on advanced emergency safety skills as well as had leadership in critical and high presser situations which lead to the completion of daily scheduled maintenance and drills.

Bachelor Of Science (B.S.), Information Technology, Senior

Activities and Societies: Courses: security Policy management, Advanced windows administration, Project management, Virtual cloud.

Associate Of Arts And Sciences (A.A.S.), Audiovisual Communications Technologies/Technicians, Graduate

Activities and Societies: Concert recording team, Audio engineering program Studied general education as a stepping stone to my career.