Reliance Digital is the largest Electronic and Appliance retailer in India, with over 2000 Retail outlets.Operating stores in over 500 cities with over 50 Distribution Centers.Operates Reliance ResQ, the full service arm of Digital. Over 130 Service Centers covering over 200 Cities.Private label sourcing office in China established in 2013.Awarded Best Electronic retailer in 2012, 2013, and 2014, 2015, 2016, 2017, 2018,and 2019.The only retailer to be rated among the 50 top service brands in India. Over 3.5 million fans on Facebook.Fully accountable for all aspects of growth, sales, distribution, marketing, and service.

Accountable for the profitable operation of a nine state, 240 store Region with annual sales in excess of $1Billion. Recruited and developed a team of 3 regional team members and 19 district managers. Focused on driving overall business profitability including sales, gross margin and net operating profit. Inherited the #5 (out of 6) performing Region in sales and gross margin and grew it to #2 Region in the company over a six month periodRecruited key talent in regional and district roles to strengthen leadership teamDeveloped and introduced field visit template for companywide usageEstablished a program for developing a group of high potential store manager candidates for internal promotion, not a current companywide process at Big Lots.Implemented regional all store meetings to convey unified company and regional strategies. Other Regions were forwarded content and encouraged to hold similar events by headquarters.

Worked closely with Merchants, Marketing, Operations, Human Resources and Retail Leadership teams to convert all strategies into one cohesive plan to enable retail execution. Responsible for a team of 5 Directors that established sales techniques and communication for field operations on critical retail direction: Established enterprise wide strategy for 712 store $12 Billion electronics chainDeveloped chain-wide communication rhythms which drove critical sales period strategiesDesigned "Home Entertainment Simple to Shop" initiative requiring cross-functional partnership with Merchants, Human Resources, Store Environments and Retail. Designed store layout, assembled a selling plan and compensation model that produced a $13 million increase in gross margin dollars in the first 90 daysUtilized my communication skills and united field and corporate leadership teams to collaborate on strategic initiatives that had significant organizational impact

Accountable for the profitable operation of a five state, 91 store region with revenue in excess of $1.6 billion. Recruited and developed a team of 3 regional team members, 9 district managers and 30 district support team members. Focused on driving overall business profitability including sales, gross margin and net operating profit.Inherited the #10 performing Region in sales and gross margin and grew it to #1 Region in the company over a six month period. Increased revenue from $1.1 billion in sales to $1.6 billion over a 12 month periodRecruited key talent in regional and district roles to strengthen leadership teamDeveloped three Regional Vice PresidentsPartnered with headquarters and created a new personal computer rebate program that resulted in an enhanced customer experience. Enterprise gross margin improved 60% year over year as a result.

Recognized and developed region capability around growing the services business, developed a strategy centered on new businesses for 60 stores in excess of $1 billion in revenue:Home Theater Installation sales improved from last to first in the company rankingsHelped pioneer "Customer Experience Champion" process, business acumen modules, and strategic sales period programs - all were scaled across the enterprise.

Accountable for all aspects of retail operations in 13 locations with annual revenue of $160 million. These responsibilities included: achievement of top line metrics, merchandising and inventory management, customer service standards, performance management and financial management. Facilitated succession and strategic work force planning:Improved the Minneapolis district from last in the company to a top five performer out of 60 Districts in the organizationIncreased annual sales run rate from $80 million to $120 million in 2 yearsAchieved "Leader of Distinction" award for each of the years 2003, 2004, and 2005Recognized as district manager of the year for 2004