Brian Baggaley Email & Phone Number

Southwark, England, United Kingdom

• Develop and implement programme plans and timelines that support the groups strategic direction• Define programme scope, goals and deliverables that align with the group objectives• Coordinate programme activities, resources and information to ensure all aspects of the programme support the group's purpose and vision• Monitor and track programme progress and performance against strategic objectives• Work closely with the communications officer and serve as the primary point of contact for programme stakeholders• Facilitate communication among team members, stakeholders and management to foster a collaborative environment• Assist in the preparation and monitoring of programme budgets in line with groups financial objectives• Ensure efficient allocation and utilisation of resources• Maintain comprehensive programme documentation, plans and reports templates• Compile and submit detailed reports to stakeholders to inform decision making processes• Implement and monitor quality assurance protocols to ensure programmes meet the groups quality standards• Address any quality issues promptly and effectively to maintain the integrity of the programme

Whiteley, England, United Kingdom

• Provide weekly assurance for project Risks, Actions, PCRs & Dependencies• Organise and schedule Internal Project Review and Project Review Board meetings• Schedule Business Case timeline activities• Conduct analysis prior to Internal Project Reviews and highlight possible concerns to PMO Manager• Organise and provide secretariat support for monthly Programme Board Meetings• Produce PCR and project closure analysis for monthly P3O Assurance Review as well as organising and providing secretariat support• Assist in creating the Coordinator activity schedule for specific programmes• Provide suggestions for P3O improvements whether that be process or tooling• Task manage PMO Support resource and delegating those roles and responsibilities• Deputising in absence of PMO Manager• Chair Programme Change Board reviews• Create and maintain Programme configuration logs• Ensuring Project Management reports are submitted in line with governance requirements• Provide Tooling support and training

Reading, England, United Kingdom

• Facilitate Portfolio Director review meetings• Ensure project status reports are up to date and in line with project status along with risks & issues• Assure ideas are ready to convert and accept as a project • Work with Project Managers to prepare projects moving into delivery ahead of Baseline Board meetings• Review project delivery milestones for accuracy to provide the Senior Leadership Team forecasting and objective & key result information• Review requests for change, ensure the information is concise and if required engage the Roadmap Planning team for any possible contentions• Facilitate month end Portfolio finance review meetings and discuss actual v forecast variants• Line/task manage 1 Portfolio Management Office Analyst • Sit on the Portfolio Management Office Change Board, impact assessing new ways of working and system improvements/developments, tracking progress through to completion• Support and attend Executive Steering Groups and Departmental Interlocks• Own and deliver strategic initiatives to benefit the project management community:o Refine project data into a decision making toolo Provide a Service Catalogue fit for purposeo Improved Portfolio Management Office communications and training material to our Project Managers o Introducing a health and wellbeing session at each team meeting to showcase a team members talent, hobby or interest that takes the focus away from work and drives team engagement

Reading, England, United Kingdom

• Produce weekly/monthly dashboards and reporting for delivery managers and senior management• Identify efficiencies in report production to streamline process• Provide support and deputise for other team members• Liaise with delivery managers to review and confirm reporting details• Maintain reporting schedule and ensure these are delivered when and as required

Winnersh, England, United Kingdom

• Manage 2 Project Support Officers, 6 Project Administrators and a Warehouse Administrator• Developed and implemented asset management and supply chain process of customer owned equipment• Ensure Programme Service Change Requests, Quotes and Orders are processed within agreed Service Level Agreements• Represent the Programme Support Office at Programme Board meetings• Engage Programme team along with internal and external Stakeholders to implement new support functions as required• Proactively identify activity that can be absorbed by the Programme Support Office, alleviating administrative constraints on Project Managers• Establish and produce Programme reporting requirements• Monitor Programme Support Office governance enabling successful customer billing • Implement Stakeholder communication plan with Programme Manager• Identify talent and develop for career progression• Produce Programme Support Office detail for contract bid submission• Provided additional Project Management as and when required by the Programme

Winnersh, England, United Kingdom

• Collate data and produce reports detailing weekly delivery performance• Provide leadership in absence of Programme Controller• Document existing Project Support Office processes• Provide ad-hoc support to Project Managers as and when needed • Action Service Change Requests• Respond to enquiries from individual project sites in relation to their delivery• Maintain RAID logs

Hook, England, United Kingdom

• Overseeing the provision of individual orders as part of a telecommunications project, managing up to 100 orders at one time• Scheduling third party and internal engineer resource for site surveys and end-to-end tests• Producing weekly report detailing individual order progress• Communicating successes and risks clearly to Management, Project Manager and Customer• Ensuring orders are delivered within the agreed delivery date.• If required, identifying and resolving root cause of unsuccessful end to end tests with the goal of retesting successfully within the agreed delivery date• Evaluating potential risks and liaising with assisting colleagues in order to resolve possible incidents that may delay delivery

Thatcham, England, United Kingdom

• Supervising team of 4 Customer Support Analysts• Producing Weekly & Monthly Reports• Attending service review meetings with clients• Ensuring agreed service levels and key performance indicators were met• Implementing new processes• Reviewing and improving existing processes• Documenting existing and new processes for Customer Support Analysts• Managing major incidents from failure to service restoration• Overseeing the Customer Support aspect of large projects• Producing client ‘User Guide’

Thatcham, England, United Kingdom

• Organising client implementations.• Responding to requests / queries via telephone, email & fax within SLA• Conducting client testing• Monitoring systems for availability / failures• Providing guidance to clients via phone / email in relation to data quality and system use

Theale, England, United Kingdom

• Advising Natwest customers of bank account information via telephone• Arranging electronic transfers of money• Identifying potential leads and referring them to loan, insurance departments etc• Arranging Bankers Drafts• Creating Standing Orders

Reading, England, United Kingdom

• Cold calling• Selling advertisement space• Maintain relationship with existing portfolio of clients• Creation of advertisements• Attending recruitment exhibitions to promote publication

Reading, England, United Kingdom

• Preparing leads for Sales Executives• Processing Orders• Proof Reading• Ensuring advertisements were situated in relevant area of the publication