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With over 17 years of experience in operations leadership, I am passionate about building teams, scaling businesses, and delivering a high quality experience to patrons. I have a proven track record of overseeing the growth and profitability of multiple locations, implementing policies and procedures, and coaching and mentoring leaders at all levels. As the Vice President of Operations at Hatch / Mindful, I am responsible for the overall performance and strategy of the Illinois market, which includes oversight of all company operations and personnel In my current role, I leverage my skills in operations, labor, and facilities management to ensure the smooth and efficient operation of each location. I also work closely with the corporate team to align the market goals with the company's vision and mission. I am proud of the culture of excellence and collaboration that I have fostered among my direct and indirect reports, as well as the strong relationships that I have built with the franchisees, vendors, and partners. I am always looking for new ways to improve the customer experience, optimize the operational processes, and support the growth and development of my team.
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Chief Operating OfficerTerrabis Sep 2024 - PresentGreater St. Louis, Mo , Us -
Vice President Of OperationsHatch / Mindful - Illinois Feb 2021 - Sep 2024
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Vice President Of OperationsInsomnia Cookies Jun 2016 - Oct 2019Philadelphia, Pennsylvania, UsLed a Coaching/ Mentoring culture for operations leaders at all levels. Oversaw the field leadership hiring and sourcing of all management candidates. Built out and implemented company policies and procedures in relation to rapid scaling of locations and volume. Handled escalated Hr related items.Significant strategic planning and growing support capabilities during high growth rate period from 27 to 160+ locations -
Senior Director Of OperationsInsomnia Cookies Jun 2014 - Jun 2016Philadelphia, Pennsylvania, UsOversee the overall quality and operations of 31 Locations located in 14 states. Responsible for 4 Multi-Unit Direct reports and 20 Indirect Reports, As well as a over 300 hourly Shift Leaders and team members. Areas of responsibility include: Opening new locations, Onsite inspections of Stores to insure adherence to Company Policies as well as Quality of service levels to customers, R&M Facilities management. Overall Regions Financial, Labor and Costs responsibility. Recruiting and On-boarding new Management. Strong Coaching and Mentoring in all aspects of the functionality and culture of the company.
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Director Of Operations - Great Lakes RegionInsomnia Cookies Jan 2013 - Jun 2014Philadelphia, Pennsylvania, UsDirectly responsible for the overall operations of multiple Units and Regional Managers in Michigan, Indiana, Illinois, Wisconsin and Minnesota. Development and Mentoring of Regional Managers and in store teams. Opening new locations, Onsite inspections of Stores to insure adherence to Company Policies as well as Quality of service levels to customers. Overall Region Financial and Costs responsibility
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General ManagerAla Carte Entertainment May 2008 - Jan 2013Schaumburg, Il, Us
Brian Baker Skills
Brian Baker Education Details
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Western Illinois UniversityLeja
Frequently Asked Questions about Brian Baker
What company does Brian Baker work for?
Brian Baker works for Terrabis
What is Brian Baker's role at the current company?
Brian Baker's current role is Chief Operating Officer - Terrabis.
What is Brian Baker's email address?
Brian Baker's email address is bb****@****ces.com
What is Brian Baker's direct phone number?
Brian Baker's direct phone number is +164641*****
What schools did Brian Baker attend?
Brian Baker attended Western Illinois University.
What are some of Brian Baker's interests?
Brian Baker has interest in Travel, Cooking, New Adventures In General.
What skills is Brian Baker known for?
Brian Baker has skills like Food And Beverage, New Restaurant Openings, Management, Restaurant Management, Restaurants, Leadership, Event Management, Inventory Management, Customer Service, Operations Management, Labor Control, P&l.
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