Brian Bartel Email & Phone Number

Chicago, Illinois, US

• Partner with business leaders to implement IT infrastructure solutions
• Consistently deliver uptime above 99.99%
• Negotiate contractor and vendor agreements
• Responsible for 12+ million-dollar annual budget
• Direct team of 20+ professionals deploying information security solutions
• Collaborate with Cyber Security team to deploy security solutions

Chicago, Illinois, US

• Led IT strategy and decision making as part of the IT Leadership Team
• Developed and ensured compliance with budgets working cross functionally with finance
• Maintained IT relationships with key stakeholders

Chicago, Illinois, US

• Led a team of 8 engineers and technicians in deploying and maintaining technology solutions while keeping costs in line with budgets.
• Coached team members as appropriate for their development level using principals of situational leadership.
• Facilitated solutions for problems of varying sizes by delegating tasks to appropriate personnel.
• Analyzed current policies and procedures, engaging technicians and engineers to identify and document improved methodologies.
• Implemented rewards and recognition program to promote job satisfaction and foster team culture.
• Architected solution to implement monitoring and maximize uptime of uninterruptable power supplies at remote sites.

Chicago, Illinois, US

• Implemented and maintained server and storage infrastructure including management of one team member.
• Overhauled entire core IT infrastructure managing a project to replace legacy routers, switches, firewalls and rack servers with redundant routing and switching infrastructure and Cisco UCS blade servers.
• Ensured the success of SAP upgrade project by rapidly implementing a demo flash array saving the company hundreds of thousands of dollars.
• Developed a junior systems admin’s skills by coaching him through a number of projects including deploying SCCM, deploying high availability server and storage solutions for manufacturing facilities and upgrading.

Chicago, Illinois, US

• Managed the IT helpdesk consisting of up to five helpdesk technicians. Helpdesk provided all IT related requirements to users including computers, mobile phones, software, etc.
• Exceeded answer rate goal of 97% each month, achieving greater than 99% of calls answered most months.
• Reduced costs by 15% on software renewals and improved reporting on costs by seeking out and initiating relationship with a new vendor for software and hardware.
• Implemented beginning of day processes to proactively monitor systems and reduce impact on end users.
• Mentored and guided helpdesk technicians and helped to find appropriate training and facilitate escalation of advanced issues either to me or other senior technicians.

Chicago, Illinois, US

• Planned, implemented, maintained and upgraded the enterprise server infrastructure consisting of over 300 Windows servers. Manage VMware ESX, EMC Clariion Arrays, Exchange, Active Directory and Citrix Metaframe.
• Saved an estimated $60,000 a year by architecting and implementing a VMWare ESX environment, virtualizing over 90% of servers including SAP and other tier 1 applications.
• Designed and implemented migration from Exchange 2003 to 2010.
• Architected a WAN optimization solution based on Riverbed Steelhead devices, shrinking time to replicate SAP Avamar backups from more than 18 hours to under 12 hours and hitting RPO of 15 minutes for SAP RecoverPoint.
• Design, manage and maintain EMC VNX and VNXe series based SAN solutions.
• Architected disk based backup solution using EMC Avamar.

Chicago, Illinois, US

• Led helpdesk team as a senior level member. Provided high-level customer service and technical expertise to 1200 users on all levels software and hardware issues. Helped senior systems administrator with server admin.
• Planned and implemented new backup strategy resulting in more reliable backups and higher recovery success rate.
• Became the technician of choice for many high-level managers by providing quick, reliable support.

Global, US

• Led team of 10 technicians deploying an average of 400 PCs a month
• Escalation point for all issues
• Standardized user computing environment

Global, US

• Oversaw desktop computing environment for County of San Diego contract
• Created and maintained documentation
• Transformed mixed Novell and Microsoft environment on various operating systems to Active Directory and Windows 2000 standard desktops.

• Information Engineer and Technical Operations Team LeadManaged e-mail infrastructure for investment capital firm. Maintained and troubleshot high-availability Exchange 5.5 site. Upgraded systems and administered all.
• Initiated transition to Exchange 2000 environment.
• Filled largest gap in virus protection by implementing Trend ScanMail that complemented and enhanced existing Norton Anti-virus systems.
• Increased uptime by installing Blackberry network that allowed users to receive e-mail in real time at any location.

Chicago, Illinois, US

• Chosen as systems administrator for global food company with 80,000 employees worldwide. Administered multi-site 24/7 MS Exchange and Lotus Notes environment. Created, maintained and deleted accounts. Ensured.
• Enabled large network environment of 100 servers and 22,000 accounts to function by successfully addressing problems as they arose that contributed to productivity and reduced downtime.

Ba, Business Administration - Information Systems

Information Systems

Education record