TECHNICAL SUPPORT ♦ CISCO CERTIFICATIONS ♦ OPERATIONS MANAGEMENT Versatile, technically articulate senior technology leader with a wealth of successful experience in Unified Communications and Collaboration services. Demonstrated success managing individuals, teams, projects, and complicated system designs. Organized with a proven ability to implement standards, procedures, and processes. Skilled in providing vision, innovation, strategic planning, and execution of projects and organizations' goals. Collaborative management style bolstered by a dynamic mindset and talent for innovative strategies to optimize operational performance. Consults cross-functional, peak-performing teams to execute strategic programs, champion operational improvements , and delegate tasks that control costs. Respected as a strong leader that ensures that the best processes and solutions are being deployed.AREAS OF EXPERTISEEnterprise Architecture, Application Architecture, Systems Administration, Remote Exchange O365/ Administration, Exchange Office 365 Account Administration, Troubleshooting, Migrations, M365 Help Desk, OneDrive, Teams, ADConnect, Azure AD, Cisco IP Phone, Cisco Call Manager, Active Directory, PowerShell & VB Script, Windows Server, Global Enterprise, AirWatch, FAXCOM , Microsoft 365 Deployment, OneDrive, Exchange Global Deployment