Brian Basil Email & Phone Number

Brandywine, Md, Us

Washington Dc-Baltimore Area

Change Manager – Ventech Solutions – (8/20 – Present) Full Remote• First level approver of changes for the CMS HIDS contract for all work conducted within project scope. Developing and implementing the change management plans discussed with the Government Team Leads(GTL) and internal stakeholders.• Conduct weekly conference call with stakeholders to analyze all changes occurring throughout the next seven days that will have an impact on any team within the project. All conflicts are resolved during this meeting.• Lead meetings with Government Team Lead (GTL) weekly to discuss challenges, work upcoming and direction of project.• Change coordinator for the VIO team. Discuss all tickets relevant to work occurring here in the US and India.• Experienced in ServiceNow, Jira, and SharePoint tools for charts, reporting, dashboards.• Member of the Service Management Organization (SMO) working on BIA, disaster recovery, document reviews and updating, audits of teams within the company.

Herndon, Va

ITIL framework knowledge•On-call rotation to provide 24/7 Change Management support for the TWC GNOC organization•Responsible for change de-confliction resolution, assessment for technical impacts of planned events, and continuous process improvement opportunities•5 + years of experience working in Change & Configuration Management environment•Experienced in supporting ESD (Enterprise Systems Database) and CMDB (Change Management Data Base)Advanced Remedy knowledge•Understanding of the TCP/IP, SIP, and SS7 protocols•Understanding of the LAN and WAN technologies and protocols underlining these technologies• Medium to Advanced understanding of Digital Voice networks and their designs•Ability to produce MS Power Point and MS Excel reports based on the various data sources•Reason for leaving: Company lay-offs

N5 Lead Tech for NCC Sprint Nextel WNMC2 Service Desk (Promoted; Responsible for communicating to all levels of management the critical, major events affecting service interruptions throughout the Sprint Nextel Network•Served as liaison between vendors, management, and markets•Prepared and maintained a Preliminary Daily Report and Significant Outage Report for management•Trained and enforced Flash and Network Alert timelines for reporting of service affecting and redundancy loss issues•Overnight Lead for Change Management. Received all starts and stop notifications for work being performed across the Sprint/Nextel network. Also set up any emergency tickets and notifications as they were received•Reason for leaving: Company lay-offs

responsible for 24/7 monitoring Nextel’s national network via Netcool and ProComm Plus Telnet and any additional tools for alarms or events that impact or impair call processing capability•Troubleshoot alarms and events and notified NTS Tier II and/or the MSO technicians of the issue and determined if the severity of an alarm or event requires vendor support•Provided Level I technical support for the Nortel DMS 100/250, Lucent 5ESS, DACS 1630, 1631, 532L, 5500 and Metro1 E411. The tools used to achieve this are Using Netcool for Network Operations, Interconnect Operations and Maintenance, iDEN System School, MSO Surveillance, Basic Unix, Advanced Unix, DMS Supernode System Maintenance: Basic Platform and Computer Based training (Nortel Networks)

Responsible for overseeing the activities of 12 employees in the customer service center of a telecommunications company•Other responsibilities include, but are not limited to, answering inbound customer calls in a timely, professional courteous manner; opening and tracking trouble tickets to resolution; providing status reports; performing customer notification of scheduled maintenance and unplanned network outages; training of employees, conducting call observation and providing counseling as necessary; accepted first level escalations and drove with appropriate internal personnel; responsible for interviewing, hiring and firing of employees•Performed light troubleshooting duties such as carrier testing for trouble tickets and/or new routes for voice and data including pulling traverse and CDRs related to customer troubles; opening and driving carrier tickets as well as assisting in the maintenance a customer information database

Responsible for promoting the maximum efficiency of all Facilicom facilities. This was achieved through monitoring, testing and servicing of all network trunks throughout 16 worldwide switches. I also created reports, maps, charts and graphs to monitor the progress of building or repair the E1’s or T1’s in each of the switches while working with Controllers, Site Mgrs., and other Trunk Mgrs. The tools I used in achieving these were ProComm Plus, Windows NT, Remedy, Microsoft Word & Excel•Reason for leaving: Company lay-offs

Classifier assigned to Patent and Trademark Office in May of 1998 to January of 1999•Responsible for the reclassification of patents from U.S. to International status for public use•Reason for leaving: Seeking full-time employment

Responsible for maintenance of logged activities and assisting and directing visitors. This position was held simultaneously with Patent and Trademark

Responsible for overseeing the production of ten tellers•Reconciled statements, controlled ordering of all cash, performed daily, monthly, quarterly and annual audits, in addition to the management of ATMs and maintained a consistent cash availability of $750,000 daily•Reason for leaving: Career advancement

Coordinated health, life, automobile, and homeowners coverage for several clients•Met or exceeded Sales quota of $500,000•Reason for leaving: Career advancement

Managed four tellers and oversaw all services offered by the bank (ordering payroll cash, auditing tellers, servicing ATMs, and troubleshooting between administration and teller lines)•Reason for leaving: Career advancement

Responsible for maintaining sales quotas, inventory, displays, scheduling, and hiring and firing of staff•Promoted from Sales Clerk to Second Assistant Manager within one month of hire, First Assistant Manager within seven months of hire, and to Manager within nine months of hire•Reason for leaving: Career advancement