Brian Baum Email & Phone Number

Saint Charles, Mo, Us

Pennsylvania, United States

O'Fallon Il

Designed, developed and delivered training materials and job aids for USTRANSCOM to implement the SAP Transportation Management (TM) business system.• Team SME for implementation of SAP Enable Now-Producer to the training team.• Use SAP Enable Now-Producer to develop multi-modal course materials consisting of course content pages for web-based learning as well as instructor-led training, demonstrations, QRG’s, job aids, and hands-on practical exercises• Created, organized and manage a hierarchy in SAP Enable Now-Manager that is used as a delivery system that pushes developed training content to USTRANSCOM and its partners.• Trained the SME’s and Functional Development team in the use of SAP Enable Now-Instant Producer for recording of demonstrations and test scripts.• Delivery lead for Release 1.1 to USTRANSCOM Trainers, Core Team and TM Users.• Development Lead for all training materials delivered to USTRANSCOM maintaining a consistent and high level of content. • Attend meetings with Core team to ensure that training is developed in lockstep with functional development team so that USTRANSCOM TM users can perform their duties• Business Process analysis to identify training gaps and aid in development of effective delivery• Master Data Analysis of Quality, Production and Training Environments

Wentzville Mo

Develop and deliver technical courses in accordance with the approved curriculum. Maintain training records for the 2nd shift and assist in maintenance/reporting for both shifts. Help manage the training requirements for 800 employees on the Centers for Medicare & Medicaid Services (CMS) eligibility support contract. Help manage the relationship between the training department and operations team. Directly responsible for all new hire onboarding specifically, developing learning schedules, track and maintain all participant records (attendance and test scores), sending daily reports to superiors, ensures compliance of company behavior standards and deliver training of all new hire classes.Conduct a variety of instructor-led training using various modalities such as classroom training, virtual training, hands on activities, online learning, train the trainers and one on one peer coaching. Work with the training team across four sites and the project management office (PMO) to gather, analyze, translate and compose technical information to develop and deliver learning curriculums to be implemented using modern adult learning techniques.Delivery of technical classes to ESW's as well as soft skills classes for call initiatives.Maintain training records by managing assignments, rosters, and evaluations through the contract learning management system (LMS). Coordinate daily with operations senior leadership to ensure training needs have been met to allow for successful achievement of daily work flow goals. Oversee work assignments for seven trainers and provide coaching and feedback on training development and delivery.Attended weekly meetings with QA in which we would receive the top 3 errors being made for each of the product lines we supported. Then I would develop a training flash, WBT or a training update to be delivered to the operations staff to address these errors and how to avoid making these errors.

Wentzville Mo

Conduct technical courses in accordance with the approved curriculum. Maintain training records for the 2nd shift and assist in maintenance/reporting for both shifts. Help manage the training requirements for 800 employees on the Centers for Medicare & Medicaid Services (CMS) eligibility support contract.Conduct a variety of instructor-led training programs. Work with the training team across four sites and the project management office (PMO) to gather, analyze, translate and compose technical information into training materials for use by technical and non-technical personnel.Maintain training records by managing assignments, rosters, and evaluations through the contract learning management system (LMS).

Wentzville Mo

Oversaw the daily work assignments for 15 -30 Eligibility Support Workers (ESW’s) for a CMS contract. Partnered with the operational leadership for the prime vendor, Serco, to assess business needs and operational tempo.• Ensured all activities are carried out in accordance with program drivers and priorities.• Coordinate day-to-day workloads and assignments ensuring quality and productivity standards are maintained while meeting client schedules.• Ensured team members were kept abreast of changes in dynamic environment and helped guide through change to facilitate adherence to guidance.• Provide daily guidance as well as formal coaching and employee performance evaluations. • Ensures completion of administrative reporting, e.g., timecards, daily statistics, logs, and task narratives. • Provided status on daily activities and managed task assignments.• Conducted customer outreach specializing in conflict resolutions and problem solving.• Used proprietary software to reconcile customer verification issues.

Wentzville Mo

Conducted customer outreach specializing in conflict resolutions and problem solving.Used proprietary software to reconcile customer verification issues.

Developed and delivered Business Education curriculum to students in grades 9-12 using differentiated teaching styles. As the athletic director supported the process for creating and maintaining a $200,000+ budget for the Athletic Department (excluding salaries) as well as managing equipment purchases and paying all expenses for the Athletic Department.• Delivered various classes in the Business Department curriculum such as Technology Literacy (Computer Applications), Personal Financial Management, Business Principles & Management, Introduction to Business, Business Law & Bookkeeping • Developed and designed the entire Course Curriculum for Personal Financial Management• Managed and administered workload for 57 coaches to support 600+ student athletes • Scheduled use of facilities for practices and contests for 43 teams

Bachelor Of Education - Bed, Secondary Education-Business Education

Bachelor Of Business Administration - Bba, Finance

Master Of Education - Med, Educational Administration