• Member of the corporate leadership team.• Manage Engineering and QA Teams; develop team members in terms of both technical and leadership excellence, career path management, managing conflict.• Architected cloud based multi-tenant solution on the MS Azure platform to host of SaaS WFO solution; opening a new revenue source for Envision. • Drove effort to migrate customers to new cloud based solution providing improved service for the customer while maximizing revenue. • Manage the department project backlogs, define priorities, and mange release cycles. • Developed and established the software development and release processes.• Define product roadmap in collaboration with Product Management.• Write design specifications and requirements documentation for all new features.• Work with third party vendors to provide system integration points.

• SCRUM Master, project planning and estimation.• Managed Quality Engineering team through multiple releases of updates to our core platform.• Identify & maintain awareness of all required quality needs for Envision products.• Managed all automation and manual test efforts within the team.• Continually seeking to improve and refine test methodologies at Envision.• Developed and implemented test processes for the Envision Quality Engineering team. • Built and maintain Atlassian toolset for all project related tasks and releases. • Developed standardized Test Plans and Test Cases for all Envision software to be used by QA team. • Developed release process and documentation for all Envision software releases including: test documentation, test reports, support hand-off information and release notes. • Defined, estimate, and scope all QA tasks, track execution of those tasks and manage resources to those tasks.• Debug product issues and file reports, work with other engineers to diagnose issues.• Worked with Support team to implement new support to engineering escalation processes and documentation. • Continuously build and manage relationships between development and other important internal teams.• Drove effort to implement Build Verification Test (BVT) system for core product, these tests are now run on each daily build.• Actively provide transparency in QA efforts.

• Tested Enterprise software with multiple components and technologies including: MS SQL, Java, Windows Media Services, IIS, ASP and numerous telephony hardware.• Tested new software technology with various third party PBXs including: Cisco, Avaya, Aspect, Alcatel and Nortel. • Setup test lab to maximize hardware and testing efforts• Designed and implemented VM On-Demand system to allow developers and testers to quickly build out a VM system without impacting IT or other departments. • Wrote Test Plans and Test Cases for all assigned areas. • Developed service monitoring software to notify QA when services on test systems were down.

• Troubleshoot damaged PDF files and PDF color consistency issues for Customer Service and Development• Troubleshoot PDF print workflows when errors arise in the system. • Managed off-site print outsourcing for calendar product line.• Provide business intelligence support to leverage our custom reports to the fullest for Operations, Customer Service, and Marketing• Tested ERP integration changes to database and transaction tool.• Wrote all test plans and test documentation for ERP integration.• Tested database optimization changes to support high volume print season for RPI• Tested new database reports to support the Customer Service, Operations, and Marketing departments• Actively participated in daily scrum meetings representing QA• Wrote proposal and test plans for building new issue tracking system using Bugzilla technology.• Wrote test plans and tested all applications and services for new database optimizations including, shipping application, wireless scan gun integration, image and PDF processing services, and RIPs.• Built color calibration test reporting tool to provide accurate and timely reporting to RPI partners• Built prepress troubleshooting tools for PDF decompression and validation to provide more information to RPI partners about damaged or unusable PDF and Postscript files.• Wrote Postscript error handler for better error reporting• Built Excel macro framework for development of needed report customizations.• Designed employee badge system for existing and new employees. Badge integrates with database barcode system and provides security identification for employees.

• Built the Platform QA team from ground up, hiring and training staff for testing responsibilities at UIEvolution. Managed a team of four testers and 3 technical writers on the Platform team. • Organized company wide work-study program with the University of Washington to build diverse and agile teams without the cost of hiring full-time employees. • Managed Quality Engineering teams through five major Tools releases and over twenty application releases such as: ESPN MVP Mobile, MySpace Mobile, AT&T Mall, and IMDB Mobile. • Project Manager for all Platform related projects. This included release planning, test planning, resource management, risk assessment, bug triage and project prioritization. • Wrote all test plans and test documentation for core players, tools releases and new Blender content delivery system. • Built the technical writing team for company, hiring and training two tech writers and a support engineer for the tools products. • Tested first Android and iPhone Core player ports enabling UIEvolution applications to get to market with less engineering effort. • Lead compatibility testing effort for Core Players on 3 major carriers • Tested all company Tools releases on Mac and Windows platforms. • Drove effort to implement automated build system and Build Verification Test (BVT) system for all Platform Core players and Tools Builds (IDE and Artista Tools). These tests are now run on each daily build which include multiple platforms: Brew, MIDP, Mac OSX, WinXP, Win Vista, and WinMobile. • Administration of the company Bugzilla bug tracking system; setting up all accounts and all bug areas for each development team. Successfully trained two other Bugzilla administrators to take over this work. • Active in the interview process for many areas of the company including QA, Development, Tech Writers, Support, Project Managers, and IT.

• Lead team to organize testing and content that would be tested across the InDesign, Illustrator and Acrobat products resulting in a more integrated testing solution for the team. • Lead Acrobat Prepress testing efforts for three product cycles. • Organized Prepress equipment evaluation program to eliminate the need to buy expensive hardware. • Implemented organized testing structure based on specific testing needs to eliminate redundancy and isolation issues within our team’s testing. • Wrote test plans for the team’s testing during three product cycles. • Wrote technical documentation on specific hardware used in the team’s testing and the tools that were built for the team. • Provided training for team in the testing of color, color management systems, transparency, and PDF structures. • Designed and tested automated workflow system used to enhance the team’s prepress workflow testing. • Built a Mac based Raster Image Processor (RIP) used for testing Postscript and PDF files. • Built automated installation tool for use with pre-released products. This tool would re-image the user’s drive and install the most current build of the selected product.

• Tested the Color Management and Transparency Flattener areas during the InDesign 2 and 1.5 projects and organization of transparency testing across the InDesign product team. • Instructed print team on the testing of the Flattener and Color Management in InDesign 2 resulting in more bugs found in all areas of the product. • Worked with Engineering and Marketing to define the Color Management and Transparency User Interface and functionality. • Wrote Transparency and Color Management test plans for the InDesign 2 project. • Worked with Photoshop and Illustrator teams to integrate color testing across applications making for a more integrated workflow between products. • Wrote up over 1000 bugs during the InDesign 1.0 project in the areas of Color and Color Management, also had the highest bug count during the InDesign 1.0, 1.5, and 2.0 projects. • Persuaded Engineering and Marketing that Color Management was needed in the InDesign 1.0 project resulting in a robust feature set in current releases. I worked with the Engineering Manager to define the area in terms of functionality and User Interface.

• Answered tier 3 escalated calls from end users in regard to any PageMaker or Illustrator issues. • Researched unresolved issues and wrote technical documentation for other support technicians on those issues. • Organized training for new technicians, wrote training modules, presented new features and operating systems that would be supported for the current and future releases. Including: Color Management, PDF Integration, and Postscript Printing • Trained Adobe customer support staff and all customer support outsourcing staff on Color Management and Color Management workflows • Manned the internal help desk for technicians to answer questions about issues they could not resolve.