Sales and product analysis supporting the Vice President of Business Planning.Reporting and forecasting -Budget tracking and build out -

• Created and provided a weekly Scorecard for Leadership with key performance metricso To measure the pulse of the Business and maintain historical data for Business questions.o The Scorecard was used for meetings with upper management and by the AT&T Back Office management team members.o Worked with the various user groups to gather requirements to transition to Tableau; led the roll-out effort with the key Business leaders.• Built and Provided a monthly forecast for incoming call volumes and manual orders for the Online Channel Call Centers – Wireline and Mobility. o In 2017 TV_BB had 900,000+ calls offered, with a call to forecast ratio of 104%.o Ongoing collaboration with vested parties to continually improve the process and identify any reporting gaps between the forecast and actuals. o Developed run rates at a Program level and applied seasonality and marketing factorso Tracked actuals to forecast on a daily, weekly, and monthly basis – and reported out.• Supported Back Office and Call Center Operations – Reporting and Analysiso Promptly and accurately answered Business questions from Leadership around key measures such as call trends, order fallout rates, and conversion rates, and ad-hoc analysis.o Developed analysis of historical call volume trends to assist with answering the questions and concerns around significant increases in calls and costs in the call centers.o Hosted Daily Sales Ops call with the Business and Call Center leadership• Sales Tracking, Reporting, Analysiso Built a Partner Scorecard for each vendor to be used in regular performance meetingso Provided quarterly results to the team for commitment measures• Program Management, Budget, and Invoiceso Q1 2018 budget overrun – provided YoY analysis and identified major driverso Assisted with annual budget-setting processo Provided monthly views of actuals to budget• Sustained a Daily Briefing Report using Business Objects to generate several daily input reports

• Sales Operations – Lead on Sales Dashboard Reporting to Senior Management• eCommerce Analyst, Sales Forecasting, Sales Planning – Online channel• Created Dashboard to track all key metrics from the top of the funnel (traffic), to Sales.• Presented Dashboard results to team and Leadership weekly

Contracted with AT&T in the Digital Sales Support group supporting att.com.

Large Business Sales Operations