• Manage, direct, and control all activities related to the CBS Mechanical Services Division (HVAC & Plumbing) including hiring, headcount, training, employee development, employee engagement, and workforce planning.• Improve revenue by upselling work orders within existing customer base and acquiring new customers.• Draft, revise, and review new business proposals.• Prepare weekly action reports for executives and monthly financial statement reviews.• Create an atmosphere of professionalism and mutual support among employees.• Manage non-productive time within the truck-based service environment.• Collaborate with other CBS divisions to create effective solutions.• Develop and manage operating and capital budgets.• Source and secure new, innovative green initiatives and achieve energy saving goals of customers.• Provide tactical leadership about all facets of customer service and performance quality.• Continue to develop processes, procedures, and standards to increase operational performance.• Perform contract negotiations, procurement, and setup related to new contract acquisitions.• Conduct job surveys, prepare work plans, and provide job cost analysis.• Ensure that customer accounts are collected in a timely manner.

• Served as Regional Director for company's Northern VA office, reporting directly to company ownership. Provided direct oversight and management of all field operations within Northern VA, DC, and Southern MD. Managed and led a cross-functional team of up to (50) individuals across sales, operations, and general business logistic platforms.• Grew office/field staff by 175% over the course of the first year. Corresponding revenue and gross margin growth of 130% and 80%, respectively.• Management responsibilities included full P&L responsibilities, A/R oversight, sales forecasting, manpower forecasting, project execution, and hiring/recruitment/termination.• Interfaced as high-level, trusted company advisor to general contractors, developers, and end-users which include Amazon, CACI, Bureau of Prisons, DOJ, Boston Properties, and other federal and commercial entities. Ultimately responsible for conflict de-escalation/resolution, final negotiations, and continued positive business partnerships with these companies.• Reviewed and analyzed technical documents to include proposals, RFIs, RFQs, change orders, ROMs, purchase orders, blueprints, and job specifications. • Created and managed key performance indicators (KPIs) for branch office to facilitate division growth and profitability. • Applied expertise to offer recommendations for the design and construction of HVAC systems, plumbing systems, and associated infrastructure projects.• Established, oversaw, and maintained relations with a portfolio of key major clients, subcontractors, and vendors. Provided customer reassurance and promoted remediation efforts when projects were off scope, schedule, or budget. • Educated and established a culture positively promoting all company practices, policies, safety programs, and human resource policies.

• Managed profits and losses for HVAC services, projects, energy services, and building automation solution operations serving commercial clients in Maryland, District of Columbia, and Northern Virginia. • Supervised and directed a team of five individuals who support business functions and transactions of region to include accounts payable, accounts receivable, invoicing, payroll, fleet management, warranty, and other business related areas.• Developed systematic processes and analytical models for meeting financial obligations and growth standards while maximizing profits. Responsibilities included preparation of budget models, assisting with monthly forecasting, performing financial analysis, and managing branch concession and warranty expenditures.• Drove operational efficiencies through customer-focused process improvement metrics, utilizing Lean principles.• Trained incoming sales manager in responsibilities as part of transition in role.• Responsible for maintaining headcount of team through recruiting, interviewing, hiring, and training of business team members. • Worked cross-functionally with sales and operation leaders to improve local procedures and employee engagement levels.

• Directed sales team focused on securing service agreements and other service-related repairs, upgrades, and modernizations with building owners and end-users. Services centered on applied/light commercial HVAC equipment (chillers, air handling units, rooftop units, cooling towers, etc), DDC control systems, and energy solutions. Territory covers Maryland, District of Columbia, and Northern Virginia.• Recognized as second highest performing sales manager within North America Field Operations in 2013 (Silver Award).• Responsible for daily oversight of seven direct reports (sales reps), generating a total of approximately $10 to $12 million per year in sales revenue. Responsible for maintaining headcount of team through recruiting, interviewing, hiring, and training of sales team members. • Between 2011 and 2013, increased sales team volume by 49% and gross margin dollars by 53%.• Worked within management team to develop, implement, and track annual and long-term sales team goals for revenue, bookings, and gross margin.• Formulated branch sales plans, monthly forecasts, and associated individual sales reports.• Developed and executed marketing campaigns to increase company exposure and recognize new customers within given market to support growth initiatives. • Achieved ACE Associate status in 2012 to support continuous process improvement objectives.• Responsible for day-to-day assignment of sales projects/accounts and margin level selection to meet branch business goals.• Worked cross-functionally with business and operation leaders to improve local processes and procedures.• Transitioned to business operations manager in May of 2014 due to success in sales manager role and drive to increase knowledge/skills in a new functional area.

• Responsible for front-end relations with HVAC contracting companies, engineers, and owners to include design, sales, pricing negotiation, shipping, and other related activities.• Worked day-to-day with customers as direct representative for Carrier Corporation. At any given time, responsible for 40 to 50 contracting, engineering, and owner accounts actively performing work in Washington, DC metro area.• Year-over-year sales of approximately $2.5 million, meeting or exceeding yearly target set by management. Top office equipment sales rep in 2010.• Experience and understanding of full range of HVAC equipment, from residential split systems to 1,500 ton centrifugal chillers.• Promoted to service sales manager January of 2011 due to strong growth and performance as commercial equipment sales engineer.

• Supported growth of air conditioning product sales through plan and spec take-offs, product selections, and pricing to customers.• Utilized standard office means to track projects from start to finish, often helping to close sales.• Generated scopes of work, selection reports, and submittal packages.• Maintained relationships with customers, engineers, and end-users through office project and technical support.• Completed Commercial Sales Engineer Training Program in Syracuse, NY (June thru September of 2004).• In less than two years in field, promoted to outside sales due to success in inside role.