First call on all Network infrastructure onsite and Support and troubleshooting of all non-corporate software including out of hours support. Guidance and input to all projects that have an IT element.Experience of and responsible for implementation of the site Disaster Recovery Plan.Management of all IP and mobile phones onsite and the Crediton Active Directory OU.Responsible for all site hardware and hardware replacement and the site IT budget. Trouble shooting and support of Lab software (Agilent EZChrome) and hardware solutions.Experience of VM ware and Microsoft Server 2008r2, 2012sp1, 2016. Destop OS Windows 3.1 to 10.Management and maintenance of Matrix Gemini Lims (Autoscribe) SQL database.In house ITIL Training and partially responsible for computer system \ software validation.

Senior Analyst providing 1st to 3rd line Software and Hardware support for HCL at Ernest Jackson (2 week days).IT Management \ Service delivery Lead for Ernest Jackson and Co Ltd (3 Week days)First call on all Network infrastructure onsite and Support and troubleshooting of all non-corporate software including out of hours support. Guidance and input to all projects that have an IT element.Experience of and responsible for implementation of the site Disaster Recovery Plan.Management of all IP and mobile phones onsite and the Crediton Active Directory OU.Responsible for all site hardware and hardware replacement and the site IT budget. Trouble shooting and support of Lab software (Agilent EZChrome) and hardware solutions.Experience of VM ware and Microsoft Server 2008r2, 2012sp1, 2016. Destop OS Windows 3.1 to 10.Management and maintenance of Matrix Gemini Lims (Autoscribe) SQL database.In house ITIL Training and partially responsible for computer system \ software validation.

General computer hardware, software, networking and purchasing advice. Desktop and laptop specifications-upgrades when required.2nd and 3rd line hardware diagnostics and repair.

A computer support officer within the Faculty Computer Team providing 1st 2nd and 3rd line support to the faculties of Arts Social Science and law• Management of Active Directory organisational units (OU’s) and group policy objects (GPO’s).• Supported, verified and managed the deployment of software using group policy & startup\logon command scripts via active directory.• Managed the migration and consolidation of all local network printer & photocopier queues to MS Server 2008r2.• Commissioning and decommissioning of Servers, laptops and workstations• Provided audio visual and mobile device support as needed• Apple Mac support and research plus implementation for successful integration with active directory• Administration/setting up of user files stores, shared folders and folder permissions.• Assisted in the pilot and became responsible for the Question-Mark and Turning Point software solutions.• Chosen to sit on the committee to implement and guide the Information Services Review for the whole university.

Management of the administration and curriculum ICT systems and resources.• Delivery of ICT training on the use of the college network and applications.• Developed the monitoring and report systems for ICT resources and procedures, backups, virus checks, licensing and system security.• Installation and validation of all software and hardware.• Management of an ICT technician and the ICT maintenance budget.• Responsible for the data security of the Schools information management system (SIMS).• To monitor and advise on all college ICT purchases.• Project Management of all ICT development• Successful migration from MS LAN Manager to Windows NT. Further upgrade to Windows 2k with Windows XP Pro workstations.• The initial complete upgrade of the network from thin-net to Cat5e with a fibre backbone.• The expansion of the ICT Network from 1 server and 15 workstation to a 7 server 300 workstation Network.• Team taught GCSE ICT and A and AS level ICT• Setup and ran a successful night class for 3 years teaching the basic elements of computer use, word processing, spread sheets, database, internet and email to adults in conjunction with the Gatehouse Adult Education Centre.