Data analysis, reporting and information wrangling for their Customer and Relations Marketing department, and also for Group Health's Foundation.

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> MS Office and proprietary software systems technician & trainer. Performed installs, updates and server backups.> Provide accurate and expedient report production, statistical analysis and GIS maps for internal departments, government officials and the public, primarily utilized GIS software, Excel, Access and SQL querying of relational databases.> Database administration of the registration software and election tally software. Responsibility included trouble shooting issues, cleaning of data utilizing Access/SQL query sets, and training new/existing users.> Chaired the NC State users group of the registration software (S.M.A.R.T. – SEIMS Management and Review Team).> Developed training videos and user guides for the County and statewide software users.> Provided ongoing technical support for all office hardware (printers, voting equipment, scanners).> Acted as the technical liaison between State and County IT departments (network administrators, programmers) and office users, escalating problems when they required higher technical levels of support.> Worked one-on-one with staff to develop spreadsheets and databases> Created, maintained and supported the tech budget for the office, including software applications and hardware needs.> Created and managed the “Triage” database for tracking and handling all election night technical support calls from over 80 locations, 240 potential users and 5 technical support staff.

> Provided medical system software training for new and existing clinical staff in an on-the-job environment.> Assisted in the administration of the data tables for the Unix based medical tracking and billing system (ex. CPT codes and charges).> Developed and maintained users manuals for clinic employees and internal staff> Created and produced internal and external data requests> Key role in the conversion of medical systems, managing project deadlines and data conversions in a motivated team environment.

> Utilized ArcGIS software, Tiger/census data for marketing efforts> Developed, managed and analyzed marketing database> Managed all aspects of the data entry department including developing data entry programs, databases and data exports used for marketing efforts.

> Developed and maintained residential/commercial energy conservation database for the Dept. of Energy (BPA), generating reports and providing statistical analysis.> Developed tracking systems in MS Access, Quatro, Excel and Foxpro