Brian Bench Email & Phone Number

Utah, United States

Salt Lake County, Utah, United States

• Built and drove new roles including technical consultant, configuration specialist, and EMPI team
• Supported creation of technical account manager role
• Established KPI and KSA for configuration and consultant teams
• Oversaw hiring and for configuration and consultant teams
• Utilized Salesforce, Microsoft office, SharePoint, Jira, and outlook to support team operations
• Developed policies to establish the coordination of the consultant, config specialist, and EMPI teams

• Contributed to delivery reorg and restructuring of technical services team and team KSA’s and KPI’s
• Used Data analytics to drive team outcomes and performance
• Directed projects over national health systems
• Provided technical oversight for implementation of all health plan payor implementation
• Collaborate with key internal and external stakeholders to drive customer satisfaction and team efficiencies
• Developed playbook for streamlining operational process and best practices for team

Greater Salt Lake City Area

• Oversaw and developed process for onboarding, implementing, and supporting all Health Plans and payer type entities
• Provides technical expertise and oversight for customers and all Health Plan Technical Service Analysts
• Monitor all projects to meet deadlines to recognize ARR.
• Supervise and train Health Plan Technical Services Team and work with team members for ongoing success within Collective Medical
• Collaborate across a multiple teams to deliver the highest level of customer satisfaction

Greater Salt Lake City Area

• Led internal and customer team to strategically onboard Collective’s tool to meet customer objectives
• Expertly worked hand in hand with national and local healthcare organizations to identify at risk and complex patients to streamline and improve care coordination
• Managed 5 million dollars in business
• Provide ongoing support and maintain highest level of satisfaction and develop strong relationships
• Provide support for critical situations and lead team for quick resolution
• Facilitated and initiated projects to refresh and refine data quality in 20 states

Greater Salt Lake City Area

• Spearheaded complete roll out of Collective Medical’s software in the New England Market
• Optimized hospital onboarding to enhance faster onboarding times
• Maintained customer satisfaction post implementation and provided support once live.
• Led initiative for first Behavioral Health clinics to onboard with Collective

Greater Salt Lake City Area

-Trainer to newly hired employees. -Place outbound phone calls to insurance companies and physician offices.-Receive inbound phone calls, respond to caller's questions and/or directs the call to the appropriate party.-Manage assigned insurance claims to ensure timely payment.-Responds to requests for information via mail, phone, in person, email, gathers.

Greater Salt Lake City Area

-In charge of obtaining all legal documents from families for the appeals process. Implemented new strategy to increase conversion rate of needed legal documents from 50% signed to 80% signed.-Attempt to collect money insurance companies paid to families for services Lineagen provided.

United States

-Supervised crew of part-time employees and Davis County Correctional Facility Inmates responsible for upkeep of grounds for 10 Davis County Buildings. -Staffed crew according to daily needs of building grounds. -Assisted in evaluating employee and inmate performance.-Managed ground keeping equipment and supplies (power equipment, mulch, fertilizer.

Bachelor Of Applied Science (B.A.Sc.), Health/Health Care Administration/Management

Minor, Spanish

Associate Of Arts (A.A.), Not Applicable, Gpa 3.33