Brian Benham

Brian Benham Email and Phone Number

Managing Owner @ Benham Brewing LLC
Glendale, AZ, US
Brian Benham's Location
Glendale, Arizona, United States, United States
Brian Benham's Contact Details
About Brian Benham

A proven hotel professional with extensive Management and Customer Service experience. My background includes a diverse range of operations, Budgeting, and Front Office responsibilities in the fields of Property Administration for large luxury properties & resort hotels. I am looking to use my extensive knowledge and expertise of the business to expand my growth & develop others along the way. I welcome all opportunities that will help me continue to grow as a leader both in, and outside of hospitality.

Brian Benham's Current Company Details
Benham Brewing LLC

Benham Brewing Llc

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Managing Owner
Glendale, AZ, US
Employees:
1
Brian Benham Work Experience Details
  • Benham Brewing Llc
    Managing Owner
    Benham Brewing Llc
    Glendale, Az, Us
  • Benham Brewing Llc
    Chief Executive Officer
    Benham Brewing Llc May 2021 - Present
    Glendale, Arizona, United States
  • Virmedice
    Project Manager
    Virmedice Apr 2020 - Present
    Phoenix, Arizona, United States
  • The Westin Kierland Resort & Spa
    Assistant Director Of Housekeeping
    The Westin Kierland Resort & Spa Jul 2017 - Aug 2020
    Scottsdale, Arizona
    Supported the Director of Services in a 700+ guest room resort. Helped the team improve cleanliness from 78.0% to 78.9% from 2017 to 2018. Created a floor by floor “visual” cleanliness tracking system for the team to show areas of concern. Streamlined the payroll process to eliminate multiple data entry and remove human error steps. Created a system to maximize efficiencies when converting large number of guest rooms to breakout room, and returning them back into inventory
  • Sheraton Wild Horse Pass Resort & Spa
    Director Of Housekeeping
    Sheraton Wild Horse Pass Resort & Spa Feb 2015 - Jul 2017
    5594 West Wild Horse Pass Road, Chandler, Az 85226
    Oversee the day to day operations of the Housekeeping and Laundry department in a 500 room resort. Communicate directly with guests and address and recover from any housekeeping guest issues. Trained and mentored leaders on high levels of customer service, guest recovery, and anticipatory service standards. . Mentored an inexperienced Manager in Training to full Salaried manager in 6 months. Improved guest room cleanliness (based on guest surveys) from 94% in 2014, to 95% in 2015, and 96% in 2016.
  • The Westin Kierland Resort & Spa
    Laundry Manager
    The Westin Kierland Resort & Spa Dec 2012 - Feb 2015
    6902 East Greenway Parkway, Scottsdale, Arizona 85254
    Coordinated and managed an in house Laundry Facility that washes over 4.5 million pounds per year. Improved the customer relationship with our internal customers by training the staff, and helping them understand why customer service is important, even if they do not directly interact with guests. Improved the resorts satisfaction with the laundry facility while improving the product quality that was being sent back up to the floor. Successfully rebuilt the Laundry team’s moral and their ability to work as a team, as seen by our productivity increase. Created an invoicing and tracking system to better measure laundry performance that allowed us to continue to improve our quality and service.
  • The Westin Kierland Resort & Spa
    Housekeeping Manager
    The Westin Kierland Resort & Spa Sep 2009 - Dec 2012
    6902 East Greenway Parkway, Scottsdale, Arizona 85254
    Worked diligently to ensure all employees had the tools to do their job effectively. Communicate with customers and resolve guest complaints. Re-vamped the housekeeping inventory system and was responsible for forecasting and managing over $500,000 in budgeted departmental expenses, including payroll per year. Forecasted and submitted budget proposals monthly. Improved Housekeeping productivity from 1.08 in 2009 to .92 in 2012, and kept expenses flat to budget, despite increasing cost of supplies and goods. Worked as the Assistant Director to the Director of Housekeeping without the title, as it did not exist at that time.
  • The Westin Kierland Resort & Spa
    Front Desk Manager
    The Westin Kierland Resort & Spa Sep 2007 - Dec 2009
    6902 East Greenway Parkway, Scottsdale, Arizona 85254
    Ensured the smooth operation of the Front Desk. Was responsible for the ordering of operational supplies, scheduling employees, sat with employees on a monthly basis to give feedback, to help in their development, as well as give support to my fellow Front Desk, and Front Office Managers. I was also Manager On Duty five shifts a week
  • The Boulders, A Waldorf Astoria Resort
    Assistant Front Desk Manager
    The Boulders, A Waldorf Astoria Resort Apr 2006 - Sep 2007
    Carefree, Arizona
    Was responsible for the training of new agents and cashiers. Created weekly schedule, gave feedback to employees on performance, inventoried employee uniforms and ordered budgeted office supplies. I was also Manager On Duty five shifts a week
  • The Boulders, A Waldorf Astoria Resort
    Housekeeping Supervisor
    The Boulders, A Waldorf Astoria Resort Jan 2006 - Apr 2006
    Carefree, Arizona
    Responsible for the inspection of rooms to ensure they were cleaned and maintained up to standard, as well as the supervision of a small team of housekeepers.

Brian Benham Skills

Front Office Hospitality Management Hospitality Hospitality Industry Resorts Hotels Customer Service Hotel Management Process Scheduler Training Rooms Division Microsoft Office Department Budgeting Budgets Management Forecasting Property Management Systems Guest Service Management Fidelio Pms Galaxy Lightspeed Pms Labor/expense Forecasting Resort Renovation Experience Revenue Analysis Budgeting

Brian Benham Education Details

Frequently Asked Questions about Brian Benham

What company does Brian Benham work for?

Brian Benham works for Benham Brewing Llc

What is Brian Benham's role at the current company?

Brian Benham's current role is Managing Owner.

What is Brian Benham's email address?

Brian Benham's email address is br****@****ice.com

What schools did Brian Benham attend?

Brian Benham attended Pilot Institute, Northern Arizona University, Cactus Shadows, Cactus Shadows.

What skills is Brian Benham known for?

Brian Benham has skills like Front Office, Hospitality Management, Hospitality, Hospitality Industry, Resorts, Hotels, Customer Service, Hotel Management, Process Scheduler, Training, Rooms Division, Microsoft Office.

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