 9 years experience in GCC in freight forwarding and logistics (Oman & UAE) 2 years experience in monitoring and evaluation (India) 1 year experience in customer service (India)Responsibilities:1. Handling all cross border land transportation consignments to GCC & Middle East2. Responding to all customer queries and handling all inbound & outbound correspondence3. Keeping track of all ongoing freight movements on a daily basis4. Providing clients daily status updates of their respective shipments5. Booking of confirmed orders in the company admin system6. Releasing advance payment amount to vendors/drivers upon loading of trucks7. Follow-up of delivered truck loads to find out estimated time of return for document collection8. Processing vendor payment after receiving soft copies of shipment documents or border charges details9. Monitoring document collection from vendors/drivers from their respective locations10. Updating final charges in the company order management system11. Looking after invoicing for the services rendered and mailing invoice and documents soft copies12. Coordinating invoice & documents dispatch to clients13. Physical truck inspection with check-list before loading for special projectsAchievements:1. Successfully monitoring an average of 100 ongoing truck loads on a daily basis2. Acquired a decent volume of vendor/driver data for cross border as well as domestic land transport requirements EXPERIENCEA) Organization : TruKKer Technologies DMCC Department : Operations Designation : Fleet Manager Period : From July 15th 2017 to till dateB) Organization : Arabian International Shipping & Logistics LLC Oman Department : Operations & Sales Designation : Assistant Manager Period : From July 7th 2012 to July 10th 2017