- Responsible for outbound customer engagement programs- Helps develop and execute regional sales plans with outside representatives- Performs sales analyses to identify market/account trends and provide recommendations- Identify growth opportunities within existing accounts

- Escalate scheduling issues across various lines of business to ensure correct reporting and metric calculations- Collaborate effectively with various levels of management to schedule and implement organizational efficiency changes - Facilitate global training sessions to teach new departmental processes and procedures, as well as develop job aid and training material- Manage Outlook mailboxes and SharePoint sites which control scheduling modifications for over 600 employees across multiple countries while meeting all service level agreements - Administer the day-to-day tasks of numerous specialists responsible for inputting daily schedule segments - Train employees and management to create Outlook templates and best timekeeping practices as an individual and as part of a team- Audit employee timecards and entitlement time to ensure payroll accuracy

- Conduct process evaluations using constructive criticism to identify quality and workflow improvement opportunities for peers- De-escalate all inquiries as point of contact for fraudulent application cases processed in the Southeast Asian region- Investigate fraudulent application cases to rectify possible credit bureau errors while continuously exceeding accounts per hour metric requirement

- Evaluate financial data to potentially recover lost funds involving legitimate applications for credit- Record minutes for entire department as well as individual team meetings - Assist merchants and the general public with identifying potential fraudulent transactions

- Create solutions to streamline automation of notices to defendants which increase workplace efficiency - Process pre-trial and post-trial payments of over $2.5 million without errors- Coordinate juvenile legal records for judges and attorneys inside the courtroom - Assist general public with criminal and traffic case inquiries at main office in person and via phone- Initiate misdemeanor, traffic, ordinance, and conservation violations into various database systems accurately