Brian Bernstein Email & Phone Number

Perkasie, Pa, Us

Blue Bell, Pa, Us

Sterling, Virginia, Us

Devise plans to bolster business operations and introduce new products while addressing client pain points in cooperation with the VP of Sales and Development. Develop SOPs and new processes to maintain uniformity across programs. Participate in new client launches and serve as a resource for account directors while providing support throughout the hiring process. Craft training materials to streamline the launch of new products and the customer onboarding experience. Increase brand visibility and cultivate valuable industry relationships by representing the organization as the official spokesperson at numerous conferences and business events.Highlights of accomplishments in this role include:• Strengthened the organization's service offerings and market position while refining supplemental 'bolt-on' solutions.• Oversaw operations and customer solutions while shifting from one to multiple partner pharmacies, enabling the organization to improve bidding and access top-tier services.

Sterling, Virginia, Us

Piloted strategic initiatives with a focus on fostering the growth and development of four team members. Amplified revenue generation by devising selling strategies for prospective and existing customers in collaboration with various business units. Drove organizational excellence by reviewing and suggesting improvements to operational policies and procedures while ensuring effective implementation and maintenance of approved changes.Highlights of accomplishments in this role include:• Pioneered and executed Pharmaceutical Hub operations, encompassing patient support initiatives as well as patient assistance and co-pay programs to guarantee accessibility and affordability for needy individuals.• Evaluated client needs and served as a consultative advisor, offering expert guidance on market access strategy while directing the Patient Support Service programs.• Spearheaded the launch of the client call center while providing a streamlined communication channel for clients to swiftly connect with the relevant departments for effective problem resolution. • Introduced two programs that produced an annual revenue of $3.6M and secured a lucrative contract with a top client that produced $20M annually.

Burlington, North Carolina, Us

Managed the operations of Hub and Nursing programs for optimal service delivery and satisfaction while driving client retention. Assessed client pain points and provided support on market access strategy while directing Patient Support Service programs. Optimized service delivery while supervising the Project Manager of the hub, Manager of the nursing program, and 20 case managers.Highlights of accomplishments in this role include:• Created pioneering services and product line extensions while facilitating expansion into emerging market niches.• Implemented a profitability matrix, analyzed roles, and adjusted processes while enabling the team to predict profit margins.• Recruited a team of 20 program managers, clinical nursing supervisors, and assistants while spearheading the launch of a product for a major pharmaceutical company.• Revitalized care delivery while administering a program involving individuals with Multiple Sclerosis (MS) to aid case managers and assist nurses in explaining patients' experiences.

Noida, Uttar Pradesh, In

Conducted assessments of customer needs to craft account planning and management strategies, ensuring optimal client satisfaction and retention. Drove marketing initiatives, such as supporting promotions and educational materials while managing sample request forms. Enhanced the company's brand and revenue streams while scheduling speakers to attend events and promote and sell products. Streamlined the operations of the call center to maximize customer satisfaction while supervising a workforce of 200 individuals.Highlights of accomplishments in this role include:• Oversaw multiple programs geared toward generating +$15M in annual revenues while cultivating relationships within existing and potential client departments.• Served as a sales representative selling pharmaceutical products, producing a total of $30M for the business, with $22M annually from the Maersk client.• Governed a $250K annual budget while leading 5 customer teams and serving as senior director of accounts to expand the client base and boost revenue.• Led a Sigma project, initially aiming for $750K in savings and surpassing targets by achieving $1MM in total savings.

Noida, Uttar Pradesh, In

Coordinated with internal stakeholders to plan and administer new programs while capitalizing on growth opportunities for existing initiatives. Sustained alignment with established business requirements and timelines while acting as a liaison between clients and functional teams to document account deliverables. Focused on surpassing expectations and contractual obligations through strategic leadership while directing account operations.Highlights of accomplishments in this role include:• Cultivated client relations while creating quarterly/annual business reviews and participating in joint monitoring sessions.• Conducted root cause analysis and managed escalations while overseeing internal/external communication.• Refined productivity and business acumen of operations managers by leading training and development initiatives.

Noida, Uttar Pradesh, In

Empowered vaccine account representatives to dedicate efforts towards seizing new revenue-generating prospects while revitalizing contact center team operations. Directed a 20-person team of project managers spanning Global Marketing Communications and the Merck Manufacturing Division, championing on-site operations at Merck.Highlights of accomplishments in this role include:• Brought a 50% reduction in issue resolution time and unlocked $31M in revenue opportunities through workload optimization, overseeing field support and vaccine customer account staff at the US Customer Contact Center for Vaccines. • Complied with PDMA regulations and secured commercial, regulatory, and medical-legal approvals while developing and executing direct-to-practitioner sample initiatives.• Boosted brand visibility and maximized customer retention by upwards of 75% via various coupons, vouchers, and loyalty/adherence programs.• Acted as the on-site liaison for a new Business Process Outsourcing (BPO) initiative, resulting in $10M in increased revenue.