Brian Berry Email & Phone Number

Rockville, MD`

• Set-up and management of 3 teams – Call Center, Billing and Chargebacks
• Strategic planning and development of repaid growth department
• Responsible for processing billing files and managing $24mm in remittances for more than 1,300 merchants
• Manage existing client relationships and partner with sales in development and identification of future customer growth.
• Address escalated issues regarding customer billing and statement concerns, including training and custom… Show more
• Address escalated issues regarding customer billing and statement concerns, including training and custom reporting

• Escalate and document process failures (Root Cause Analysis) including research, investigation and communication to Senior Management.
• Project Management/Business Analyst. Assisted with design, strategy planning, best solutions as well as validation and implementation of major Petroleum merchant conversion. Responsible for hiring and set up of new.
• Manage team of senior investigators that resolve escalated chargeback… Show more
• Manage team of senior investigators that resolve escalated chargeback dispute issues within a 48 hour SLA, including Relationship Manager training and education.
• Privacy Officer. Responsible for monthly inspections that included escalation of violations and education and training of company policy and reminders.
• Liaison between Training, Quality and Back-Office Dispute operations. Facilitate discussions and publish process improvements.

• Conducted interviews with Loan applicants including working with Banks, Attorneys and Settlement companies to process and close loans.
• Trained and supervised employees
• Developed and maintained office procedures manual.

• Controlled all billing, bookkeeping, payroll and scheduling of workload
• Responsible for hiring new employees and their supervision
• Maintained client relationship - prepare new contract bids, issues, etc.