Brian Berry Email & Phone Number

Rockville, Md`

• Set-up and management of 3 teams – Call Center, Billing and Chargebacks• Strategic planning and development of repaid growth department • Responsible for processing billing files and managing $24mm in remittances for more than 1,300 merchants• Manage existing client relationships and partner with sales in development and identification of future customer growth.• Address escalated issues regarding customer billing and statement concerns, including training and custom… Show more • Set-up and management of 3 teams – Call Center, Billing and Chargebacks• Strategic planning and development of repaid growth department • Responsible for processing billing files and managing $24mm in remittances for more than 1,300 merchants• Manage existing client relationships and partner with sales in development and identification of future customer growth.• Address escalated issues regarding customer billing and statement concerns, including training and custom reporting• Responsible for completing yearly NACHA audits as well as PSP audit reviews by MasterCard and American Express• Provide weekly KPI for executive level review• Developed and maintained risk management protocol for onboarding new clients and review of existing clients.• Partner with Project and Development teams during software conversions and merchant implementation to ensure successful integration Show less

• Escalate and document process failures (Root Cause Analysis) including research, investigation and communication to Senior Management.• Project Management/Business Analyst. Assisted with design, strategy planning, best solutions as well as validation and implementation of major Petroleum merchant conversion. Responsible for hiring and set up of new team. All phases of conversion were successfully completed 2/07.• Manage team of senior investigators that resolve escalated chargeback… Show more • Escalate and document process failures (Root Cause Analysis) including research, investigation and communication to Senior Management.• Project Management/Business Analyst. Assisted with design, strategy planning, best solutions as well as validation and implementation of major Petroleum merchant conversion. Responsible for hiring and set up of new team. All phases of conversion were successfully completed 2/07.• Manage team of senior investigators that resolve escalated chargeback dispute issues within a 48 hour SLA, including Relationship Manager training and education. • Privacy Officer. Responsible for monthly inspections that included escalation of violations and education and training of company policy and reminders.• Liaison between Training, Quality and Back-Office Dispute operations. Facilitate discussions and publish process improvements. • Managed the daily operations for merchant processing across 9 Alliance platforms, including posting, funding, and interchange of daily high profile merchant deposit files, including GL reconciliation.• Employee conflict resolution and future professional growth and development. Show less

• Conducted interviews with Loan applicants including working with Banks, Attorneys and Settlement companies to process and close loans.• Trained and supervised employees • Developed and maintained office procedures manual.

• Controlled all billing, bookkeeping, payroll and scheduling of workload • Responsible for hiring new employees and their supervision• Maintained client relationship - prepare new contract bids, issues, etc.