Chief Experience Officer
Current
Dec 2022 - Present
AeroLeads people directory · profile
Brian Betts Email & Phone Number
C-Suite Executive Dedicated to Developing and Delivering Exceptional Customer Experiences
at
Colibri Group
1 work email found
@adelphia.net
2 phones found area 407
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
C-Suite Executive Dedicated to Developing and Delivering Exceptional Customer Experiences
Location
Orlando, Florida, United States
Who is Brian Betts? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Brian Betts is listed as C-Suite Executive Dedicated to Developing and Delivering Exceptional Customer Experiences at Colibri Group, based in Orlando, Florida, United States. AeroLeads shows a work email signal at adelphia.net, phone signal with area code 407, and a matched LinkedIn profile for Brian Betts.
Brian Betts previously worked as Chief Experience Officer at Colibri Group and Head of Transformation and Experience Enablement at Colibri Group. Brian Betts holds Bachelor Of Science, Industrial Engineering from North Carolina State University.
Company email context
Email format at Colibri Group
This section adds company-level context without repeating Brian Betts's masked contact details.
{first_initial}{last}@adelphia.net
86% confidence
AeroLeads found 1 current-domain work email signal for Brian Betts. Compare company email patterns before reaching out.
Profile bio
About Brian Betts
As a dynamic leader, I excel at driving customer experience strategies, products, and initiatives that elevate customer satisfaction, loyalty, and retention. My strengths include championing the voice of the customer and supporting operations to ensure a memorable, engaging experience that resonates with diverse audiences. Furthermore, I leverage data-driven insights, innovative technologies, and immersive experiences to expand a company’s customer base. I’m also known for creating and launching new products and services that maximize value, revenue, and return on investment (ROI). As an inspirational leader, I am passionate about developing individuals and teams to achieve their full potential, including overseeing global teams and key projects across the U.S., Europe, and Asia.Select highlights from my career include:✓ Developed a strategic plan to achieve sustainable and predictable double-digit operating income growth YoY through new pricing, ticketing, and premium experience strategies.✓ Ensured Walt Disney remained at the forefront of guest experience innovation by creating and instituting a new service personalization strategy to recognize, guide, recover and wow guests including building and operating a Guest Experience Command Center.✓ Played a prominent role in managing and influencing annual capital investments that positively impacted the guest experience and company financial performance through the development of new attractions including new Fantasyland, Shanghai Disneyland Resort and Star Wars: Galaxy’s Edge.✓ Achieved annual savings and cost avoidance through ongoing performance, productivity, and process improvements.Core Strengths:Strategic Planning; Customer Experience; Digital Transformation; Customer Satisfaction & Retention; New Products & Services; Data & Advanced Analytics; Project & Change Management; Process & Efficiency Improvements; Revenue Generation; Consumer Insights; Talent Mgmt & Development; Team Leadership
Listed skills include Leadership, Team Building, Consumer Insight, Operations Research, and 43 others.
Current workplace
Brian Betts's current company
Company context helps verify the profile and gives searchers a useful next step.
10 roles
Brian Betts work experience
A career timeline built from the work history available for this profile.
Head Of Transformation And Experience Enablement
Jan 2022 - Nov 2022
President
Current
Experience Insight
Jan 2019 - Present
Vice President, Planning & Development
Provided strategic leadership as part of the commercial team with oversight of long-term planning and revenue generation initiatives. Conceptualized new products and services to meet ever-changing customer needs and interests. Generated significant operating income while elevating the guest experience by launching the first phase of a vital pricing.
Dec 2017 - Dec 2018
Vice President, Operations Planning & Insights
Promoted to hire, develop, and lead 5 executive direct reports and ~200 analytics professionals that provided experience planning/development, industrial engineering, operations planning, advanced analytics, and guest experience insights for all Disney parks and resorts worldwide. Played a key role in managing multibillion-dollar annual capital investments.
Apr 2014 - Nov 2017
Director, Experience Insights
Tasked to lead a newly created team of ~40 cast members that helped successfully launch and roll out MyMagic+ at Walt Disney World. Established key performance indicators (KPIs), strategies, and use cases. Leveraged predictive analytics to proactively recover guest service opportunities in near real time and delivered actionable insights from MagicBand.
Mar 2013 - Apr 2014
Director, Planning & Industrial Engineering
Led a talented team of ~100 internal consultants that provided both font/back-of-house support to Walt Disney World, Disneyland Resort, Disney Cruise Line, and Marketing & Sales. Consulted with internal clients on opportunities to increase operating efficiency and reduce expenses. Directed various functions such as project management, capacity/demand.
Jul 2011 - Mar 2013
Director, Operations Initiatives
Oversaw a multibillion-dollar capital portfolio and global strategies, programs, and initiatives to elevate the guest experience, drive business growth, and generate new revenue streams. Executed high visibility, large-scale projects that propelled net present value (NPV) and internal rate of return (IRR). Established experience enhancement programs and.
Mar 2009 - Jul 2011
Products & Services
Devised plans for Disney’s parks and resorts in the U.S. with a focus on new attractions, entertainment, food & beverage, and merchandise investments/initiatives. Improved overall customer experience by spearheading innovative concepts. Instrumental in setting the foundation for a large-scale technology investment by identifying future technology.
Aug 2005 - Mar 2009
Industrial Engineering
Started as Associate Industrial Engineer and advanced to Senior Manager to support opening new theme parks worldwide, launching Disney Cruise Line, and developing new, highly successful products, systems, and services.
Jan 1997 - Aug 2005
1 education record
Brian Betts education
-
North Carolina State University
FAQ
Frequently asked questions about Brian Betts
Quick answers generated from the profile data available on this page.
What company does Brian Betts work for?
Brian Betts works for Colibri Group.
What is Brian Betts's role at Colibri Group?
Brian Betts is listed as C-Suite Executive Dedicated to Developing and Delivering Exceptional Customer Experiences at Colibri Group.
What is Brian Betts's email address?
AeroLeads has found 1 work email signal at @adelphia.net for Brian Betts at Colibri Group.
What is Brian Betts's phone number?
AeroLeads has found 2 phone signal(s) with area code 407 for Brian Betts at Colibri Group.
Where is Brian Betts based?
Brian Betts is based in Orlando, Florida, United States while working with Colibri Group.
What companies has Brian Betts worked for?
Brian Betts has worked for Colibri Group, Experience Insight, and Walt Disney Parks & Resorts.
How can I contact Brian Betts?
You can use AeroLeads to view verified contact signals for Brian Betts at Colibri Group, including work email, phone, and LinkedIn data when available.
What schools did Brian Betts attend?
Brian Betts holds Bachelor Of Science, Industrial Engineering from North Carolina State University.
What skills is Brian Betts known for?
Brian Betts is listed with skills including Leadership, Team Building, Consumer Insight, Operations Research, Industrial Engineering, Digital Transformation, Complex Problem Solving, and Consumer Trends.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial