Brian Beutel Email & Phone Number

Regina, Saskatchewan, Canada

◾ Providing technical and product expertise during the Government of Saskatchewan HP printer deployment project.◾ Providing end-user printer training.◾ Assisting with deployment scheduling.◾ Identifying environmental requirements of each ministry to improve the deployment experience.◾ Working with the Solutions Architects to troubleshoot technical issues during deployments.◾ Travelling to remote locations for deployments.◾ Refining deployment procedures and support documentation. ◾ Creating internal training videos and Q&A documentation to support the deployment team.◾ Follow-up with end-users to address and action any concerns.◾ Collecting feedback and photos to report on the end-user experience.

Regina, Saskatchewan, Canada

Worked at Farm Credit Canada as a FTE (Full-Time Equivalent) contractor providing physical "hands-and-feet" network support.. ◾ Extensive knowledge all network closets, server rooms and phone demarcation rooms at all FCC locations in Regina. ◾ Network upgrades: Replacing Cisco switch stacks, routers, gateways, firewalls, wireless access points, and various monitoring equipment. ◾ Modernization projects: Provided various IT technical insights for FCC Facilities and contractors as floors were being renovated or new buildings were being constructed. ◾ Worked closely with the FCC Foundational Services team, ISM and CGI Network teams during network maintenance, equipment upgrades and implementing new technologies. ◾ After hours support: Responding to network outages, replacing failed equipment and RMA to manufacturers.◾ Server room moves: Key person in major server room relocation project at FCC head office. Calculating server room environmental requirements, assisting with new fiber installation to all floors, installing Cisco switch stacks, working with network teams for cut-overs and testing of all services, Ethernet patch panel cross-connects, etc. ◾ Travel to remote offices to perform network room maintenance, upgrades, and equipment recovery. ◾ UPS battery backup systems for server rooms. Installation, maintenance and performance monitoring via a custom monitoring server.

Regina, Saskatchewan, Canada

Worked at Farm Credit Canada as a FTE (Full-Time Equivalent) contractor providing Apple Mac support for over 175 Mac users and 200+ Mac computers.◾ Developed a close relationship with many users as "The Mac Guy".◾ Complete lifecycle management: Standardizing hardware and bundled accessories, ordering equipment, imaging, deployment, user data migration, remote management, retirement, and drive secure-erase for donation or recycling. ◾ Primary admin for the JAMF Apple Device Management service.◾ Zero Touch deployments: Created a custom user experience that automates the complete setup of newly deployed Macs.◾ App packaging, testing, deployment, publishing to the Self Service app and ongoing updates. ◾ Security: Deploying antivirus apps, services and policies that monitor activities and enforce device compliance.◾ Vulnerability detection and remediation: Worked closely with the Cyber Security team to quickly address zero-day threats.◾ Patch management, reporting and follow-up with users to maintain compliance. ◾ Organizing pilot groups to test major software releases, restriction policies, etc. ◾ Creating scripts that perform software updates, automate app deployments, remove Potentially Unwanted Programs (PUP), customize the user desktop experience, etc.◾ Monitoring dashboards to observe real-time statistics of device health and compliance. ◾ Zscaler: Testing restrictions with pilot groups and collaborating on solutions. Creating scripts to enforce app installation, report on service deactivation, etc.◾ Inventory management: Spare MacBooks, accessories, etc. Tracking user assignment.◾ Break / Fix: Arranging for warranty and non-warranty repairs through Apple or local providers.◾ Testing new macOS beta releases and major updates, enforcing upgrade restrictions until fully tested. ◾ Experience with Adobe Creative Cloud, Bynder, Xinet, LucidLink, Extensis Universal Type, Quark, Apple Business Manager, AppleCare Enterprise, Volume Purchase Program.

Regina, Saskatchewan, Canada

Worked at Farm Credit Canada as a FTE (Full-Time Equivalent) contractor on the Deskside Support team.◾ Supported a team of 12 Deskside Support technicians (WBM contractors).◾ Managing Tier 2/3 support tickets and escalations.◾ Created and maintained detailed knowledge base (KB) articles. Reviewed KBs created by Deskside team before publishing. ◾ Bomgar / BeyondTrust services: Primary admin for the Remote Support and Privileged Remote Access servers.◾ Embarcadero / IDERA: Primary admin for 3 servers that hosted databases and diagrams for the Data Architect team.◾ HP Printer Servers: Primary admin for HP Web JetAdmin and HP Security Manager (HPSM). Scheduling bulk printer firmware upgrades, configuring security policies applied to newly detected printers.◾ AWS Virtualized Cloud Services - Creating and maintaining dozens of EC2 instances.◾ Built and maintained VMWare and Hyper-V Hypervisor servers to host various VMs for SCCM servers, QA and other test environments. ◾ Video Wall Support: Managed all hardware, software and servers that displayed promotional FCC content on a wall comprised of eight 60" TVs installed in the 2nd floor main reception.◾ Lecture Theatre support: Ensuring employees are enabled to use the room's various conference technologies and room automations while hosting meetings. Experience with Crestron meeting room automation and Fusion server.◾ Backup the for Meeting Room Concierge. ◾ Genius Bar "genius" for employee walk-in IT support.◾ Adobe Admin Console: App packaging and licenses.

Regina, Saskatchewan, Canada

Worked at Kramer LTD / Finning Canada as a FTE (Full-Time Equivalent) contractor for various IT requirements.◾ Network maintenance and upgrades for local and remote offices.◾ WAN network traffic monitoring between branches using Plixer Scrutinizer services.◾ Avaya/Nortel WLAN wireless phones and network maintenance.◾ Maintained long-range wireless network between the head office and remote branch 2KM away.◾ Member of the Deskside Support team.◾ Maintained a PC imaging lab with FOG multicast server. ◾ Printer deployment projects.◾ AirWatch MDM administrator for iOS and Android phones. ◾ Cell phone deployment, lifecycle and training. ◾ Custom Intranet website maintenance, ongoing development and database management.◾ Control4 room automation maintenance for the Kramer Theatre and other enabled meeting rooms.◾ Maintained the "Kramer TV" infrastructure for digital signage and company news broadcasting.◾ Apple Mac support.◾ Video surveillance and security systems admin and maintenance.◾ Branch closures: Recovery of all IT infrastructure and security equipment.

Regina, Saskatchewan, Canada

◾ Managed a team of 5-7 PC technicians.◾ Job postings, resume review and interviews.◾ Employee onboarding, training and mentoring.◾ Managing escalations, call flows, efficiencies.◾ Arranging for manufacturer training courses for technicians.◾ Customer satisfaction surveys.◾ Employee performance reviews.

Regina, Saskatchewan, Canada

◾ Microsoft MCP◾ CompTIA A+ and PDI+◾ HP Accredited Platform Specialist (APS)◾ Certified to repair most major PC and printer manufacturers including: Lenovo, IBM, HP, Compaq, Packard Bell, Apple, Toshiba, Panasonic, Fujitsu, Lexmark, Ricoh, Epson, Okidata and others. ◾ EFI MicroPress certified.◾ Working closely with companies such as: SaskTel, Sask Power, Farm Credit Canada, Government of Saskatchewan, Viterra, Workers Compensation Board, Sask Arts Board, Kramer/Finning and many others. ◾ Supporting all aspects of the computer lifecycle including imaging, sysprep, software packaging, hardware deployment, user data migration, training, hardware repair, retirement, secure-erase and recycling.◾ Large and small deployment projects for PCs, Macs, printers, servers and network equipment. ◾ Efficient in supporting Microsoft Windows, Apple macOS and some Linux distributions.◾ Physical network maintenance including server room equipment, racks, switches, routers, wireless access points, cable management and installing Ethernet wiring.◾ After-hours executive VIP support for SaskTel, Sask Power, Viterra and Worker's Compensation Board. ◾ Virtualized environments, such as VMWare and Hyper-V, virtualizing physical servers, building VMs for test environments, etc. ◾ Internal employee IT support for PCs, printers, VOIP phones and cell phones.◾ Technical training with individuals and large groups.◾ Creating detailed how-to documentation and knowledge base articles.◾ Assisted Service Dispatch frequently with scheduling technician site visits, escalations, service parts ordering and RMA.◾ Webmaster for wbm.ca website and internal Intranet site and server from 2004 to 2011.◾ President of the WBM Regina Social Club since 2009.

Regina, Saskatchewan, Canada

◾ Lead Telecom technician for the Regina and South Saskatchewan region.◾ Installation and management of digital, key and VOIP phone systems.◾ Businesses include: hotels, schools, lawyers firms, retirement homes, call centers and medical clinics.◾ Certified NEC Electra Elite IPK, IPK II and VMS systems.◾ Experience with Nortel Norstar MICS/CICS/BCM systems, Lucent/Avaya and Toshiba.◾ Voicemail systems with custom call routing menus.◾ Call centers: Setting up servers, agent queues, custom routing, TVs displaying statistics, etc.◾ Wireless WLAN phone networks (digital and VOIP). Site surveys, installing access points, etc.◾ PSTN and trunking services such as PRI, BRI, ISDN, SIP, Centrex, 1FB/POTS.◾ Telecom rooms with hardware such as Cat3/5e/6 patch panels, BIX, 110 and 66 Block, etc.◾ Audio systems including indoor/outdoor paging, background / ambient music systems, music-on-hold solutions. ◾ Installation of long-range outdoor wireless networks. Experience with Cisco, EnGenius, Ubiquity and D-Link.◾ Satellite dish installations, including Bell ExpressVu and DirecTV. ◾ Video surveillance installation, including PTZ cameras, local DVRs and cloud-based services.◾ DCS security system maintenance and upgrades.

Regina, Saskatchewan, Canada

◾ Certified Polycom Product Specialist.◾ Technical and sales training for Vortex and VSX systems.◾ Consulted with clients on how to setup or build their meeting rooms to provide the best experience. ◾ Installation of TVs, projectors, motorized projector screens, table A/V connection boxes, sound systems, custom camera mounts and ceiling-mounted microphones.◾ Training and ongoing support.

Regina, Sk

Lead PC and printer repair technician, managing service call flows and escalations. Onsite repairs, part ordering, RMA returns and telephone technical support. Technical sales and Apple product specialist.