Brian Beutel Email & Phone Number

Regina, Saskatchewan, Canada

◾ Providing technical and product expertise during the Government of Saskatchewan HP printer deployment project.◾ Providing end-user printer training.◾ Assisting with deployment scheduling.◾ Identifying environmental requirements of each ministry to improve the deployment experience.◾ Working with the Solutions Architects to troubleshoot technical issues.

Regina, Saskatchewan, Canada

Worked at Farm Credit Canada as a FTE (Full-Time Equivalent) contractor providing physical "hands-and-feet" network support.. ◾ Extensive knowledge all network closets, server rooms and phone demarcation rooms at all FCC locations in Regina. ◾ Network upgrades: Replacing Cisco switch stacks, routers, gateways, firewalls, wireless access points, and various.

Regina, Saskatchewan, Canada

Worked at Farm Credit Canada as a FTE (Full-Time Equivalent) contractor providing Apple Mac support for over 175 Mac users and 200+ Mac computers.◾ Developed a close relationship with many users as "The Mac Guy".◾ Complete lifecycle management: Standardizing hardware and bundled accessories, ordering equipment, imaging, deployment, user data migration.

Regina, Saskatchewan, Canada

Worked at Farm Credit Canada as a FTE (Full-Time Equivalent) contractor on the Deskside Support team.◾ Supported a team of 12 Deskside Support technicians (WBM contractors).◾ Managing Tier 2/3 support tickets and escalations.◾ Created and maintained detailed knowledge base (KB) articles. Reviewed KBs created by Deskside team before publishing. ◾ Bomgar /.

Regina, Saskatchewan, Canada

Worked at Kramer LTD / Finning Canada as a FTE (Full-Time Equivalent) contractor for various IT requirements.◾ Network maintenance and upgrades for local and remote offices.◾ WAN network traffic monitoring between branches using Plixer Scrutinizer services.◾ Avaya/Nortel WLAN wireless phones and network maintenance.◾ Maintained long-range wireless network.

Regina, Saskatchewan, Canada

◾ Managed a team of 5-7 PC technicians.◾ Job postings, resume review and interviews.◾ Employee onboarding, training and mentoring.◾ Managing escalations, call flows, efficiencies.◾ Arranging for manufacturer training courses for technicians.◾ Customer satisfaction surveys.◾ Employee performance reviews.

Regina, Saskatchewan, Canada

◾ Microsoft MCP◾ CompTIA A+ and PDI+◾ HP Accredited Platform Specialist (APS)◾ Certified to repair most major PC and printer manufacturers including: Lenovo, IBM, HP, Compaq, Packard Bell, Apple, Toshiba, Panasonic, Fujitsu, Lexmark, Ricoh, Epson, Okidata and others. ◾ EFI MicroPress certified.◾ Working closely with companies such as: SaskTel, Sask Power.

Regina, Saskatchewan, Canada

◾ Lead Telecom technician for the Regina and South Saskatchewan region.◾ Installation and management of digital, key and VOIP phone systems.◾ Businesses include: hotels, schools, lawyers firms, retirement homes, call centers and medical clinics.◾ Certified NEC Electra Elite IPK, IPK II and VMS systems.◾ Experience with Nortel Norstar MICS/CICS/BCM systems.

Regina, Saskatchewan, Canada

◾ Certified Polycom Product Specialist.◾ Technical and sales training for Vortex and VSX systems.◾ Consulted with clients on how to setup or build their meeting rooms to provide the best experience. ◾ Installation of TVs, projectors, motorized projector screens, table A/V connection boxes, sound systems, custom camera mounts and ceiling-mounted.

Regina, SK

Lead PC and printer repair technician, managing service call flows and escalations. Onsite repairs, part ordering, RMA returns and telephone technical support. Technical sales and Apple product specialist.