Brian Beveridge personal email
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Brian Beveridge phone numbers
I am the only Acuenergetics Practitioner based now in NZ. I help restore the natural function of your body by releasing physical or emotional pain using techniques to restore the bio electric systems. My clinic is called... Wellness and Healing Sanctuary and is based Otorohanga, New Zealand.I also continue to consult in all areas of Customer Service delivery where I helps organizations understand, change and deliver better customer experiences. A calm, rational and participative style, I am an excellent communicator, and action oriented. Whether working at executive level or directly motivating service or sales teams I consistently deliver transformational and sustainable change.Specialties: Cultural change, sales and customer care management, strategic and operational business plan development and execution, social media channel management, employee engagement, performance management and incentive frameworks, process improvement, project management, outsourcing and insourcing.
Wellness And Healing Sanctuary
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Energy Medicine PratitionerWellness And Healing Sanctuary Jun 2023 - PresentWaikato, New ZealandI help people free themselves of chronic physical or mental pain. The techniques I use help you get back to wellness and back to yourself. My purpose is helping to reduce your pain and increase wellbeing in all ways.
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Cx LeadBig Red Group Aug 2021 - May 2023Sydney, New South Wales, Australia -
ConsultantSelf-Employed Mar 2021 - Jul 2021Sydney, New South Wales, Australia
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ConsultantGuide Dogs Nsw/Act May 2020 - Dec 2020Sydney, New South Wales, AustraliaEmployee Engagement, Operations, Fundraising, Strategy and Projects -
Engagement Manager (Interim)Guide Dogs Nsw/Act Sep 2019 - May 2020Chatswood, New South Wales, AustraliaThe Engagement team are responsible for the supporter experience for all channels (Email/Mail/Inbound/Outbound). Initial engagement was to identify areas preventing engaged empowered staff, enhance the team’s internal profile, improve response times and create a more trusted collaborative environment. Key Outcomes:1. Developed 2020 strategy aligning to organisational direction and values. 2.Operational transformation resulting in complaint elimination, smoothing peaks over Christmas appeal3. Enhanced culture of donor gratitude culture and staff recognition
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Captain Of Customer ExperienceAthena Management Consulting Nov 2017 - Aug 2019Sydney, Australia -
Head Of Contact CentresWinc Anz Sep 2017 - Oct 2017Sydney -
Head Of Customer Service - Australia And New ZealandStaples Australia Sep 2015 - Sep 2017Mascot -
ConsultantStaples Australia Pty Limited Aug 2015 - Sep 2015
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Customer Operations ManagerAcn Pacific Oct 2014 - May 2015North SydneyLead the Customer Service and Technical Support outsource project to Manila. Responsibilities include managing Vendor relationship/contracts, reviewing all operations and roles pre and post outsource, design of transition plan and System/Business requirements specifications. Took on additional responsibilities for all operational functions including Credit and Collections, Provisioning, Tier 3 Technical Support, Knowledge and Training, Sales Support, Email/Chat, Resourcing/Reporting and Process Improvement -
ConsultantAcn Pacific Jun 2014 - Oct 2014North SydneyLeading the project to outsource the customer service and technical support functions to Manila.
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Contact Centre ManagerMynetfone May 2013 - Apr 2014SydneyThe MyNetFone Group (ASX:MNF) owns and operates Australia’s largest VoIP network, which is among the largest 5 overall voice interconnected networks in the country. The Group operates multiple brands including Symbio Networks, Connexus, CallStream and the MyNetFone retail brand, which deliver hosted voice and data communications services to different user markets including residential, business, enterprise and wholesale. Role scope includes leading the Australian-based customer service team, back office/provisioning and the Residential sales team.
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Contact Centre ManagerMacquarie Telecom Jan 2010 - Dec 2012SydneyScope was to create a world class contact centre to support all products and services across the business. Innovative strategies and methods delivered that have helped achieve best in class employee retention, engagement and Customer Satisfaction.Macquarie HUB has delivered excellence in service and Incident Management in its first three years of operation and is seen as an highly innovative and engaging place to work.
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National Sales Centre ManagerO'Brien Glass Apr 2008 - Dec 2009National responsibility for telephone sales via centralised contact centre. Covering all customer contact channels. Key focus areas to increase conversion, reduce operating costs and improve staff engagement.
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Customer Care ManagerTelecom Nz 2007 - 2008AucklandB2B and B2C telephone based outbound teamsCampaign delivery
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Nz Business ManagerCead Fm 2003 - 2006Business development. Demonstration and sale of service offering. Pricing, presentations, business cases. Working with senior leaders across multiple industries and contact centre sizes. Extensive travel across New Zealand and Australia. Managed office in Canada for six months.
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Call Centre ManagerVodafone New Zealand 1994 - 2003Coaching and development of up 10 15 direct reports and 150 indirect. Budgets, forecasts, vendor management, KPI achievement, business planning, process improvement, customer retention, recruitment. Set up and lead second larger contact centre in Auckland.
Brian Beveridge Skills
Brian Beveridge Education Details
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Otorohanga College -
Otorohanga College
Frequently Asked Questions about Brian Beveridge
What company does Brian Beveridge work for?
Brian Beveridge works for Wellness And Healing Sanctuary
What is Brian Beveridge's role at the current company?
Brian Beveridge's current role is Energy Medicine Practitioner.
What is Brian Beveridge's email address?
Brian Beveridge's email address is br****@****ail.com
What is Brian Beveridge's direct phone number?
Brian Beveridge's direct phone number is +614499*****
What schools did Brian Beveridge attend?
Brian Beveridge attended Otorohanga College, Otorohanga College.
What are some of Brian Beveridge's interests?
Brian Beveridge has interest in Civil Rights And Social Action, Environment, Personal Development, Reading, Science And Technology, Human Rights, Keeping Fit, Arts And Culture, Swimming, Health.
What skills is Brian Beveridge known for?
Brian Beveridge has skills like Call Centers, Telecommunications, Customer Experience, Outsourcing, Management, Vendor Management, Contact Centers, Customer Satisfaction, Leadership, Call Center, Customer Retention, Team Leadership.
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