Brian Beveridge Email & Phone Number

Waikato, New Zealand

I help people free themselves of chronic physical or mental pain. The techniques I use help you get back to wellness and back to yourself. My purpose is helping to reduce your pain and increase wellbeing in all ways.

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Employee Engagement, Operations, Fundraising, Strategy and Projects

Chatswood, New South Wales, Australia

The Engagement team are responsible for the supporter experience for all channels (Email/Mail/Inbound/Outbound). Initial engagement was to identify areas preventing engaged empowered staff, enhance the team’s internal profile, improve response times and create a more trusted collaborative environment. Key Outcomes:1. Developed 2020 strategy aligning to organisational direction and values. 2.Operational transformation resulting in complaint elimination, smoothing peaks over Christmas appeal3. Enhanced culture of donor gratitude culture and staff recognition

Sydney, Australia

Sydney

Mascot

North Sydney

Lead the Customer Service and Technical Support outsource project to Manila. Responsibilities include managing Vendor relationship/contracts, reviewing all operations and roles pre and post outsource, design of transition plan and System/Business requirements specifications. Took on additional responsibilities for all operational functions including Credit and Collections, Provisioning, Tier 3 Technical Support, Knowledge and Training, Sales Support, Email/Chat, Resourcing/Reporting and Process Improvement

North Sydney

Leading the project to outsource the customer service and technical support functions to Manila.

Sydney

The MyNetFone Group (ASX:MNF) owns and operates Australia’s largest VoIP network, which is among the largest 5 overall voice interconnected networks in the country. The Group operates multiple brands including Symbio Networks, Connexus, CallStream and the MyNetFone retail brand, which deliver hosted voice and data communications services to different user markets including residential, business, enterprise and wholesale. Role scope includes leading the Australian-based customer service team, back office/provisioning and the Residential sales team.

Sydney

Scope was to create a world class contact centre to support all products and services across the business. Innovative strategies and methods delivered that have helped achieve best in class employee retention, engagement and Customer Satisfaction.Macquarie HUB has delivered excellence in service and Incident Management in its first three years of operation and is seen as an highly innovative and engaging place to work.

National responsibility for telephone sales via centralised contact centre. Covering all customer contact channels. Key focus areas to increase conversion, reduce operating costs and improve staff engagement.

Auckland

B2B and B2C telephone based outbound teamsCampaign delivery

Business development. Demonstration and sale of service offering. Pricing, presentations, business cases. Working with senior leaders across multiple industries and contact centre sizes. Extensive travel across New Zealand and Australia. Managed office in Canada for six months.

Coaching and development of up 10 15 direct reports and 150 indirect. Budgets, forecasts, vendor management, KPI achievement, business planning, process improvement, customer retention, recruitment. Set up and lead second larger contact centre in Auckland.

Education record

Education record