Brian Bialas Email & Phone Number

Boca Raton, Florida, US

Elgin, IL, US

• Reviewed and interpreted reports to compile daily, weekly, monthly, and seasonal forecasts. Scheduled to accommodate staffing needs for multi-channel contact center.
• Collaborated with clients to determine accurate forecasting, talk time, and abandonment rate.
• Maintained business relationship with all clients, communicated with clients regarding staffing and KPI’s.
• Tracked trends, KPI’s, and productivity for improvement of processes, training, and development.
• Evaluated drivers of cost and determined efficient means to achieve contracted KPI’s while maintaining low cost and high productivity.
• Created detailed schedules for 100+ employees, taking into consideration forecasts and KPI’s.

Licensed Salesman

Elgin, IL, US

• Leading a team of customer service staff
• Accomplishes staff results by communicating job expectations, planning, monitoring, coaching, counseling and disciplining employees
• Maintains continuity among corporate, and local work teams by documenting and communicating actions, irregularities, and continuing needs
• Maintains online Marketplaces i.e. responding to partner e-mails, communicating issues to fulfillment, answering customer questions, keying and ship-confirming orders, and responding to feedback and claims
• Handling customer complaints or any major incidents
• Issuing refunds or compensation to customers

Elgin, IL, US

• Providing help and advice to customers using the organization’s products and services
• Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service representatives
• Handling customer complaints or any major incidents
• Issuing refunds or compensation to customers
• Keeping accurate records of discussions or correspondence with customers
• Producing written information for customers, often involving use of computer packages/software

• Turn and re-position bedridden patients, alone or with assistance, to prevent bedsores
• Answer patients' call signals
• Prepare, serve, and collect food trays, feed patients who are unable to feed themselves
• Observe patients' conditions, measuring and recording food and liquid intake and output and vital signs, and report changes to professional staff
• Bathe, groom, shave, dress, and/or drape patients to prepare them for surgery, treatment, or examination.

Elgin, IL, US