Brian Bialek Email & Phone Number

Milwaukee, Wisconsin, United States

• Provide Remote Hands physical equipment support for customers
• Provision customer and company-owned hardware
• Build and maintain data center cabinets for connection, power, and installation
• Install and maintain Windows Server, VMWare ESXi, MacOS systems with standard process and configurations
• Complete hardware maintenance and upgrades for drives, memory, processors, power supplies, and network connectivity
• Enact data retention and erasure practices for secure drive destruction and documentation

Milwaukee, Wisconsin

• Review and validate B2B asset contracts utilizing Oracle CRM app
• Represent JCI Connected Offering products as a Subject Matter Expert (SME) for feature and functionality of core products
• Partner with Tier-2 and Tier-3 engineers to deep dive into JCI products to develop a deep understanding of not only the solution, but the underlying technology for advanced troubleshooting
• Operate and troubleshoot the JCI custom Digital Vault API endpoints and resultant data for advanced troubleshooting and resolution of JCI App Team incidents
• Support field engineers with Smart Connected Chiller hardware installations with design, implementation, and operation
• Develop and maintain rich knowledge management data source for all JCI Connected Offering operations engineers

Milwaukee, WI

• Deliver support to end-users using Zoho ticketing system, telephone, and remote access
• Operate and support Microsoft Windows 7, 8, and 10 operating systems, as well as Microsoft Office 2007, 2010, 2011, 2013, and 2016
• Assist end-users with installation, configuration, and ongoing usability of desktops, laptops, and software
• Operated Active Directory to register unlock accounts, password resets
• Troubleshoot desktop, laptop, printer, hardware, software and device issues
• Create documentation for all steps and communication to provide a rich knowledge base for new and existing engineering staff

Milwaukee, WI

• Provide Tier-one support for hardware and software issues
• Process requests from staff and resolve tickets or triage to related vendor support
• Provide customer service with honest and supportive feedback to solution problems, while educating users to prevent future incidents
• Assist network team to support centralized server, desktop compute, and network print infrastructure
• Assist System Admin with creation and maintenance of user accounts via Active Directory

Bachelor Of Science (B.S.), Strategic Management Information Systems

Associates, Management