NMLS #2483516 (National Mortgage Licensing System)Notary of the Public for the State of Wisconsin (05/01/2023)-Build relationships with customers, engaging them via multiple channels including in-person, by appointment, and virtually to provide the best possible counsel while adapting a digital first mindset.-Assessing and attending to customers’ banking needs, obtaining and processing customer and account information, demonstrating and educating clients on available deposit and… Show more NMLS #2483516 (National Mortgage Licensing System)Notary of the Public for the State of Wisconsin (05/01/2023)-Build relationships with customers, engaging them via multiple channels including in-person, by appointment, and virtually to provide the best possible counsel while adapting a digital first mindset.-Assessing and attending to customers’ banking needs, obtaining and processing customer and account information, demonstrating and educating clients on available deposit and loan products and services, and recommending solutions based on each customer’s unique goals and needs.-Opens new consumer and business accounts, completes service requests and submits credit applications. Proactively educates clients on emerging and self-service digital products and services to assist with meeting their financial needs. Leverages available resources and technologies to optimize the client experience and serve our clients with operational excellence and accuracy. Show less

-Lead the entire store in metrics including 94% Applecare+ conversion, 90 NPS (overall satisfaction) score.-Uncover customer's needs, then follow through with meaningful solutions.-Strong communication skills that let you converse as freely and comfortably with small groups as with individual customers.-Setting up new devices, along with a guided journey through apple products, also outsourcing information available from teammates to find best customer solutions.-Passionate on… Show more -Lead the entire store in metrics including 94% Applecare+ conversion, 90 NPS (overall satisfaction) score.-Uncover customer's needs, then follow through with meaningful solutions.-Strong communication skills that let you converse as freely and comfortably with small groups as with individual customers.-Setting up new devices, along with a guided journey through apple products, also outsourcing information available from teammates to find best customer solutions.-Passionate on technology and empowering other people to learn ways to use their technology. Show less

-Training athletes on new product both footwear and apparel. (Led to a 18% increase in sales) -Pilot for the Nike Assist App, in charge of my own team. (Added on to the Nike App. BOPIS) -Acquired 10-20 new members, while signing in over 30 returning members daily. (Surpassing store metric needs) -Goal keeper. Ensured team members were up to up to date on information and metric goals. (MVP x3)-Became versed in direct to garment printing with Brother Maxx 2G+ Dual Presser… Show more -Training athletes on new product both footwear and apparel. (Led to a 18% increase in sales) -Pilot for the Nike Assist App, in charge of my own team. (Added on to the Nike App. BOPIS) -Acquired 10-20 new members, while signing in over 30 returning members daily. (Surpassing store metric needs) -Goal keeper. Ensured team members were up to up to date on information and metric goals. (MVP x3)-Became versed in direct to garment printing with Brother Maxx 2G+ Dual Presser, Photoshop, and Brother GT-381 printer to make custom apparel; Screen printing -Receive payment by cash, credit cards, or automatic debits. -Answer customers' questions and provide information on procedures or policies. -Process merchandise returns and exchanges. Show less

Handle operational responsibilities through reporting. (scheduling, attendance tracker, weekly data reports)• Manage the in-store consumer experience for our Jordan/Nike basketball business, by collecting consumer insights, doing weekly business walk-throughs and tracking key top selling product patterns.• Handle outgoing emails to validate all employee’s time and attendance records biweekly.• Create programs of recognition for all Nike Sportswear employees.

-Clean and sanitize vehicle interior per Complete Clean Pledge standardsVacuum and prepare vehicle interior per Complete Clean Pledge standards-Wash, clean and dry the vehicle's exterior - this might include cars of different sizes, as well as vans and trucks.-Check fuel level and warning lights: inspect windshield for damage; factory reset/restore vehicle setting to clear prior customer data; check for customer items and place anything of value in Lost & Found; verify that… Show more -Clean and sanitize vehicle interior per Complete Clean Pledge standardsVacuum and prepare vehicle interior per Complete Clean Pledge standards-Wash, clean and dry the vehicle's exterior - this might include cars of different sizes, as well as vans and trucks.-Check fuel level and warning lights: inspect windshield for damage; factory reset/restore vehicle setting to clear prior customer data; check for customer items and place anything of value in Lost & Found; verify that registration is present, current and matches the license plate.-Check fluid levels and add as needed; check tire condition, pressure and tread depth; inspect vehicle exterior for damage-Fuel and stage vehicle-Inspect vehicle for any safety concerns; report any warning lights and/or vehicle/windshield/tire damage; pull vehicle out of the prep processing as necessary-Maintains a clean and orderly work area and report any unsafe or hazardous conditions-Responsible for wearing proper personal protection equipment (PPE) and ensuring cleaning, detailing, washing and sanitization supplies are available-Assists customers when needed. May transport customers to and from the branches-Helps maintain overall site appearance including general cleaning of interior and exteriors of branch locations-Site appearance responsibilities to include: desktops, countertops, phones, floors, trash, bathrooms, vacuuming, sweeping the lot and any other miscellaneous tasks related to the daily cleanliness of the branch location Show less

-Maintained visual standards of the flagship store during closing hours, with perfect folding standards, fanned sleeves, and steamed front facing product.-Assisted consumers with any products, or questions asked.-Lead closing team of 3-4 coworkers to closing. Maintaining perfect standards for close, sometimes staying until 3 AM to perfect the high-volume flagship Times Square location.

-Answer incoming customer contacts and assist customers with their order and/or questions.-Process correspondence and emails in accordance with company guidelines.-Be accurate and efficient when processing customer orders.-Assist customers with questions and/or concerns-Take customer payments over the phone with credit card, or check.