Brian Binger Email & Phone Number

Saint Paul, Mn, Us

Minneapolis, Minnesota, United States

• Designed and implemented various IT solutions for a Managed Services client base, ranging from single server implementations to enterprise VMware clustering with shared storage and disaster recovery.• Experienced in project scoping and implementation.• Established and documented deployment and maintenance procedures for VMware ESXi, vCenter, and APC PowerChute Network Shutdown virtual appliances.• Worked with support center system administrators on escalated issues.• Worked with clients, third-party vendors and support to migrate applications and services from dozens of end-of-life Windows servers.• Trained and mentored support center system administrators on basic systems team tasks, including VMware ESXi and vCenter interfaces• Worked closely with members of other Locknet teams, including management, support center, networking team, security team, and managed print.

Mendota Heights, Mn

• Active Directory domain restructuring, consolidation and architecture.• Server operating system and configuration standardization, including critical Windows 2000/2003 systems upgrade or migration strategies.• Coordinated system development tasks to include design, integration and formal testing. • Deployed operating system and application upgrades, patches, and new builds into DEV, UAT and production systems. • Proposed and created system design standards and documentation to provide direction to less senior technical support personnel. • Designed and performed server and security audits, system backup procedures, and other recovery processes in accordance with the company’s disaster recovery and business continuity strategies. • Provided third-level support of servers, including database, e-mail, print, and backup servers.• Created and maintained documentation as it relates to system configuration within a CMDB. • Coordinated and performed in-depth tests with our applications support team for new systems. • Provided orientation and training to system administrators and service desk personnel for upgraded or new systems.• Collaborated with other teams within IT to ensure smooth and reliable operation of business systems. • Worked with management to define business requirements and systems goals.• Deployed new systems and enhancements to existing systems, software, and operating systems. • Conducted research on software and system products to support purchasing efforts.• Interacted and negotiated with VARs to secure system-related products and services.

o Research, testing, procurement, deployment and support of hardware and softwareo Worked with C-level management and/or IT staff to define business needs, infrastructure design, IT policies, timelines and budgets.o Managed third-party vendors as necessary in support of IT projects and operationso Provided documentation of overall infrastructure design and support channels

• Provided expertise as Sr. Network Engineer as primary technical liaison to several accounts. o Responsibilities included presales consultation, network design & implementation, LAN/WAN security management, project management and oversight of junior Network Engineers involved in all aspects of client support. • Served as Program Manager in support of key flagship accounts. o Coordinated all facets of managed services, including (but not limited to): Helpdesk/Engineering team oversight – ensured targeted support SLA’s were met, established & updated support documentation as necessary, provided escalation pathways when required and communicated with end-users seeking feedback on support performance.o Asset management – worked with helpdesk management and production support engineers to ensure all hardware was accounted for, documented and supported.o Project management – provided project planning, resource allocation & scheduling, ensured timelines were met, submitted change-control & site notifications and provided project status reporting to client C-level management.o Overall infrastructure management – primary responsibility of IT infrastructure design, planning, budgeting, hardware/software procurement and strategic implementation.

• Service offerings included hardware installation, troubleshooting and repair, systems design, deployment and integration, network administration, LAN/WAN security management, server configuration, system analysis and project management, all with an emphasis on customer satisfaction. • Specializing in Microsoft networking and messaging technologies. • Provided technical guidance tailored to clients’ requirements and budgets.

• Sr. Systems Engineer. Provided on-call support to Pomeroy Computer Resources’ diverse clientele. Tasks included hardware installation, troubleshooting and repair, systems design, deployment and integration, network administration, LAN/WAN security management, server configuration, system analysis and project management. • Expertise as technical liaison to junior Systems Engineers for Microsoft network infrastructure and messaging implementations.

• Electronics Technician. Provided 24-hour on-call technical support for Submarine Satellite Information Exchange Subsystem (SSIXS) communications in support of forward-deployed U.S. and Allied submarines in the Mediterranean Sea. • Collateral duties included PC/LAN Maintenance Technician and PC/LAN Supply Administrator. Trained over 40 operators on proper system configuration, operation, and basic troubleshooting measures.