Nightly equipment inventories to ensure all required equipment was available and in good working order. Logistical control of all deliveries to include scheduling of personnel for routes to be run, assigning stops to routes to ensure timely delivers and that SLA's were met with contracted customers. Adherence to DOT guidelines for all drivers via proper scheduling.Troubleshooting of phone and Intermec software to ensure drivers obtained connectivity.Acting as Customer Contact for afterhours support to include taking orders and relaying instructions as to what to expect.

Initiated first phase of asset tracking by creating an Access Database to record and track all assets assigned to Sprint PCS.COM.Completed upgrades to all PCS.COM assets including laptops and desktops to support over 300 users and 700 assets encompassing the network. Maintained corporate compliance for software licensing by running system scans to ensure that no unauthorized software was installed or accessible to the network.

National field Tech for refresh of all Sprint PCS retail stores and acted as lead VIP support. Developed training classes for basic hardware and networking for Technology Refresh teams.

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