Brian Blackburn Email & Phone Number

Basking Ridge, Nj, Us

My Verizon Business Application - Small Business, Enterprise and Government- Lead agile product team to drive ongoing engagement of desktop, mobile and App user base - 5Million users- Achieved goals to lower cost of live call in support through campaigns encouraging online solutions- Developed new Welcome Hub Onboarding Experience to establish digital relationship- Partnered with sales along multiple internal product 3rd party solutions to drive ongoing engagement beyond core functions- Fraud Prevention - monitor, detect and prevent fraud at target rate of < 1%

Basking Ridge, Nj, Us

Verizon Enterprise Center - B2B Application - Commercial, Enterprise and Government Accounts• Led Cross Functional Team to deliver multi year initiative replacing legacy data and overhaul UI/UX of B2B ecommerce Inventory management functionality servicing over 5000 Commercial and Government account userso 5000+ B2B Commercial / Govt Account inventory management data (domestic & international)o B2B Inventory management using Integrated Map, Dashboard and Grid views to open/view/manage service requests, view and manage inventory with advanced search and reporting functionality• Delivered improved user experience, identified, prioritized and secured funding to address highest priority user driven feedback concerns.• Guided Development of road map to guide technical teams in integrating multiple data sources required to visualize key customer inventory data and KPI’s.

Indianapolis, Indiana, Us

• Led team of Product Owners & Portfolio Managers to address user needs, business process changes and 3rd party product integrations for Utilization Management IT applications supporting claims, provider and other integrated business systems for all lines of business. • Nearly 45 million covered lives impacted through collaborative business partnership, user centered design and safe Agile processes to support high availability applications suite.• Increased operational thru put by 30%, addressed and resolved multiple internal and external process audits while simultaneously driving efficiency gains for clinical markets, at both state and national level.• Managed $15M Annual Project Portfolio and built team of 12 Product Managers and Product Owners supporting all LOB stakeholder groups. Drove business case development securing $2M+ in business development investment to achieve strategic outcomes.• Introduced multiple features to improve user efficiency including recent proposal to integrate AI end to end thru authorization disposition with third party.

San Francisco, California, Us

Key achievements:• Led Cross Functional Team to address remediation of nearly 200 Marketing BI reports.- Transitioned solution from SQL with mixed BI technologies to standard Teradata Data Warehouseimplementation with Tableau Reporting Solution• Transitioned project from hybrid waterfall to full agile scrum using Confluence & JIRA toolsets to manage 5 direct reports and a dozen indirect through distributed agile driving $1.8 Million project budget.• Created Roadmap and delivered to improve user experience, retired 50% of existing product through deep usage analysis eliminating overlapping features and redundant use cases lowering costs to support and lowering risk through standardization of terms, metrics and points of access.

Dublin, Oh, Us

Led cross-functional team to design and continuously improve Pharmaceutical eCommerce web site. $70B processed in 6 years with over 80,000 active users. Key contributions include designing and implementing new Advanced Reporting Solution, Product Manager for integrated self service data/analytics solution with $2M in annual revenue and attribution. Other leadership responsibilities include - eCommerce Search Engine, Retail Storefront Cart Design, Acute Storefront User Interface Design - leveraging User Centered Design processes, Defect Management and System Performance. Continuous delivery through management of features in Product Delivery Roadmap.Performed as Sr. Product Manager, eCommerce, Data, Reporting and Search SolutionsKey achievements:Order Express eCommerce Product Manager/Product Owner• Led cross-functional team to create and implement new eCommerce web site with over 80,000 active users and $30 Billion in sales processed annually. 100% adoption/legacy system retirement.• Invoice Approval/E-Pay - responsible for online Invoice Approval and Electronic payment (EDI 810 - 4,000 users). Also led effort to eliminate duplicative functionality through merging of the Order History module and integration of SAP Biller Direct (transitioned from Chase Pay).• Search Engine – stabilized Endecca (Oracle) then led team to develop new custom SOLR deployment partnering with IBM - fully transitioning all 50,000 users and raising customer satisfaction and optimizing SEO for our partners.Order Express Reporting/Analytics Manager• Responsible for customer facing and sales reporting solutions - 50,000 standard/5,000 advanced users• Developed new business model for fee based solution resulting in 387% increase in paid subscriptions. FY20 forecasted growth to over $2.1M Gross Revenue.• Developed Enterprise Style Guide for Reporting Solutions UI/UX• Developed Training Videos for online customers and sales use - lowering training costs.

Dublin, Oh, Us

Performed as Solution Owner/Manager for Medical Data Warehouse (Oracle) & Business Objects with staff of 15.Key achievements:Business Objects & Reporting Solutions• Led Platform Upgrade for External Business Objects platform working with Customer, Government and Supplier clients to insure a seamless transition to future state platform using Agile Project Methodology• Participated in three Op Ex/Blackbelt projects as the EIT Data liaison: Supplier Diversity; Pandemic Flu Preparation; Sales Comp Process.• Multiple Integrations Projects – SAP and Non SAP for both standard and propriety applications across multiple data sources – guiding architecture and technical data teamsData Warehouse & Database Solutions• Championed, piloted and rolled out new Release Management Process for Medical Core ApplicationsCare Fusion Divestiture• Performed the EIT Director role as for separation of SAP, Pricing, Data Warehouse, EDI and other core Medical Applications. Insured the safe and timely separation of CFN from Cardinal Health data.

Dublin, Oh, Us

Performed as Project Lead in creation and administration of the $40M+ EIT Order to Cash PMO.Leading into 2007, Cardinal Health was experiencing significant customer facing outages throughout their order flow environment. A large, $40M+, multi channel (Pharma and Medical) multi-year program was initiated to address the issues impacting stability. Results were a quick rebound in overall customer satisfaction and lower system maintenance costs.Additionally performed as Project Manager & Solution Owner in creation and execution of $15M+ Medical Segment IT Stabilization Program within the broader program.Key achievements:• SAP & Non-SAP Work Stream Leader providing PM and Solution Owner Direction to address Stabilization and Flexibility of MPS IT Platform – focus on 11 core applications including: SAP, CRM, DW, AIMS, WIL, .com (OTC applications). $4M Budget, 75 resources.Results: Executed Project Plan resulting in a 98% (1,000 to 20) decrease in the number of failing and long running jobs leading to higher client satisfaction and eliminating customer impacts.

Columbus, Ohio, Us

Marketing, Business Management

Master Of Arts

Project Management & Statistics