Global benefits leader responsible for global benefits strategy and administration in 54 countries for 9100 employeesResponsibilities include global health, welfare, and retirement, deferred compensation and equity plans along with workplace safetyImplemented progressive inclusive benefits which helped win HRC CEI 100 and Working Mothers top 100 recognitionsManage 3 direct reports along with extended regional support teamsSuccessfully manage M&A activities for benefits harmonization for 5 recent acquisitionsCo-chair COVID-19 crisis response and recovery team

• Consultant for the health and benefits practice. Worked with both private and public sector clients in the range of 500 – 150,000 lives• Specialties include:General client managementBenefit plan design, funding and cost analysisStrategic benefits planning and goal settingAssessment of carrier and third party administrator capabilities and pricingMedical, dental, vision, long-term disability, long-term care, life and business travel accident (BTA), employee assistance plan (EAP) and Section 125Contract analysisConsumer Driven HealthcareWellness InitiativesHealthcare Reform

• Created, led and executed the strategic service plan and service strategy, working with the customer, managing internal account team and matrix partners• Managed large private sector clients with 6,000 – 35,000 lives• Responsible for growing membership annually and attaining profit targets on book of business of 4 accounts worth $2 million in revenue• Assisted the customer with planning enrollment activities and associate communications• Acted as key customer contact to facilitate communication with matrix partners and to communicate customer benefit designs and administrative requirements internally.• Communicated service results to the customer; addressed global elevated service issues and communicated any initiatives, legislative changes and network changes that had customer impact, thus ensuring CIGNA Healthcare was successful in meeting client service needs

• Complete P&L responsibility for a $14M staffing operation• Successfully managed a staff of 13 recruiters and sales reps• Partnered closely with hiring managers and decision-making team• Conducted phone screens, behavioral interviews, reference checks, and managed the offer process

Area Manager• Managed three Spherion offices generating over $8M in annual revenues with nine direct reports• Prescreened, conducted behavioral interviews and checked references on all potential employeesBranch Manager• Managed administrative, customer service, sales, financial and executive level management• Performed recruitment for the branch• Tripled weekly revenues in one year through business development and new name sales• Managed revenues, profit, and expenses through operational control and exceptional customer service• Received Branch Manager of the year award in 1999Account Executive• Managed territory and prospects using the strategic selling system.• Communicated effectively with recruiters and managers in four different offices to ensure fulfillment of orders.Client Service Manager• Utilized internet resources for posting job openings and sourcing resumes• Exceeded goals through exceptional customer service and business development• Sourced candidates via networking, internet and newsgroups