Brian Bode Email & Phone Number

Boston, Ma, Us

Boston, Ma, Us

Atlanta, Georgia, Us

Atlanta, Georgia, Us

Canton, Ma, Us

Canton, Ma, Us

• Review functional and design specifications/requirements to ensure full understanding of individual deliverables• Develop, document and maintain functional test cases and other test artifacts• Execute and evaluate test cases and report test results• Discuss test plan/case reviews with cross-functional team members• Identify any potential quality issues per defined process and escalate potential quality issues• Ensure that validated deliverables meet functional and design specifications and requirements• Isolate, replicate, and report defects and verify defect fixes

Canton, Ma, Us

• Work in team oriented environment to ensure successful and prompt services for guests• Respond promptly to customer inquiries via phone, e-mail, social media, or letter – always in a professional and efficient manner• Kept up to date on all company product, promotions, and procedures• Communicated with Franchisee’s, Store Managers, Operations Managers, etc. to resolve consumer concerns• Lead contact for phone/computer IT troubleshooting. o Work closely with IT to submit tickets and find solutionso Pull call recordings for training and quality purposeso Set up new employees phone systems• Accountable for Coffee for the Troops program – organize, process, send, and select recipients. • Monitor social media pages, such as Facebook and Twitter using Sprinklr. o Review all posts to page, private messages, tweets, and direct messages on Facebook and Twittero Communicate with each contact to resolve concern and answer and inquirieso Monitor pages for Brand damaging postso Escalate any reported issues to ensure prompt action and resolution

Canton, Ma, Us

• Focus on organization and execution of General Contractor/Architect Qualification Program• Organize and process request forms from Franchisees, General Contractors, and Architects• Review corporate development cost tracking processes

• Communicate with customers efficiently to ship their items to desired location• Order and maintain office supplies, such as boxes, tape, packing materials, ink, paper, etc• Generate sales through agency and corporate clients• Work closely with clients to identify specific details on mass printing jobs• Communicate with UPS directly to resolve filed claims for damaged items

•Greet and welcome customers and take order in a timely manner•Prepare food, drinks, and take customers orders•Maintained a clean and safe work environment•Took drive thru customers orders and exchanged money at the drive thru window