Brian Bode work email
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Brian Bode personal email
Brian Bode is a Loyalty Engineering Manager at Inspire Brands. He possess expertise in training, microsoft office, social media, powerpoint, microsoft word and 13 more skills.
Inspire Brands
View- Website:
- inspirebrands.com
- Employees:
- 52343
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Loyalty Engineering ManagerInspire BrandsBoston, Ma, Us
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Manager, Loyalty EngineeringInspire Brands Jun 2022 - PresentAtlanta, Georgia, Us
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Sr. It Analyst - Loyalty And Crm SystemsInspire Brands Jan 2021 - Jun 2022Atlanta, Georgia, Us
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Sr. It Analyst, Loyalty And Crm SystemsDunkin' Brands Aug 2019 - Jan 2021Canton, Ma, Us -
Qa Analyst, It Store SystemsDunkin' Brands Jun 2017 - Aug 2019Canton, Ma, Us• Review functional and design specifications/requirements to ensure full understanding of individual deliverables• Develop, document and maintain functional test cases and other test artifacts• Execute and evaluate test cases and report test results• Discuss test plan/case reviews with cross-functional team members• Identify any potential quality issues per defined process and escalate potential quality issues• Ensure that validated deliverables meet functional and design specifications and requirements• Isolate, replicate, and report defects and verify defect fixes
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Customer Relations CoordinatorDunkin' Brands Oct 2014 - Jun 2017Canton, Ma, Us• Work in team oriented environment to ensure successful and prompt services for guests• Respond promptly to customer inquiries via phone, e-mail, social media, or letter – always in a professional and efficient manner• Kept up to date on all company product, promotions, and procedures• Communicated with Franchisee’s, Store Managers, Operations Managers, etc. to resolve consumer concerns• Lead contact for phone/computer IT troubleshooting. o Work closely with IT to submit tickets and find solutionso Pull call recordings for training and quality purposeso Set up new employees phone systems• Accountable for Coffee for the Troops program – organize, process, send, and select recipients. • Monitor social media pages, such as Facebook and Twitter using Sprinklr. o Review all posts to page, private messages, tweets, and direct messages on Facebook and Twittero Communicate with each contact to resolve concern and answer and inquirieso Monitor pages for Brand damaging postso Escalate any reported issues to ensure prompt action and resolution
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Development Services InternDunkin' Brands Jun 2014 - Sep 2014Canton, Ma, Us• Focus on organization and execution of General Contractor/Architect Qualification Program• Organize and process request forms from Franchisees, General Contractors, and Architects• Review corporate development cost tracking processes
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Associate/OperatorThe Ups Store Jun 2007 - Dec 2013• Communicate with customers efficiently to ship their items to desired location• Order and maintain office supplies, such as boxes, tape, packing materials, ink, paper, etc• Generate sales through agency and corporate clients• Work closely with clients to identify specific details on mass printing jobs• Communicate with UPS directly to resolve filed claims for damaged items
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Shift MemberDunkin Donuts Jun 2011 - Aug 2011•Greet and welcome customers and take order in a timely manner•Prepare food, drinks, and take customers orders•Maintained a clean and safe work environment•Took drive thru customers orders and exchanged money at the drive thru window
Brian Bode Skills
Brian Bode Education Details
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Towson UniversityGeneral
Frequently Asked Questions about Brian Bode
What company does Brian Bode work for?
Brian Bode works for Inspire Brands
What is Brian Bode's role at the current company?
Brian Bode's current role is Loyalty Engineering Manager.
What is Brian Bode's email address?
Brian Bode's email address is bb****@****urg.edu
What schools did Brian Bode attend?
Brian Bode attended Towson University.
What skills is Brian Bode known for?
Brian Bode has skills like Training, Microsoft Office, Social Media, Powerpoint, Microsoft Word, Customer Service, Research, Test Automation, Software Quality Assurance, Microsoft Excel, Jira, Oracle Applications.
Who are Brian Bode's colleagues?
Brian Bode's colleagues are Brian Forrester, John Schneider, Nathanial Rodgers, Justin Dunlop, Ryan Garcia, Kathryn Rand, Josh Goshay.
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