Senior Director Of Customer Experience
Current• Manage customer experience and drive successful business relationships• Supervise and oversee the strategy, planning and execution of Treasury Curve's overall customer experience goals and annual priorities• Manage customer success by achieving ROI/KPI targets• Expand existing relationships by identifying additional revenue opportunities• Onboard new clients (implementation and training)• Write policies, procedures and training guides• Actively participate in Development calls to recommend solution enhancements• Collaborate with the executive and leadership team to define and prioritize strategic programs that align with company objectives and customer needs• Improve Customer Onboarding and Adoption by structuring a seamless experience across all stages and touch points in Treasury Curve's customer journey